- Approximate cost of services:
- $10,000.00
- Company Response
Thank you for taking the time to review. We apologize that your experience did not meet the level of quality standards we strive to achieve. Our customers satisfaction is of utmost importance to us.
After multiple changes to the scope of the project and many opportunities to collaborate effectively, our proprietors deemed the job to be an unsafe working environment and decided with the customer to end the contract. We did not just not return one day. We must advise that many options were offered to settle the job on amicable terms and in the end offered a substantial discount for the customer’s dissatisfaction.
Please note, many of the pictures posted by the complainant are not of the finalized project but pictures as the deck build was progressing and a lot of those issues in the pictures were rectified before the contract ended.
We would be happy to discuss these concerns with any future customers. Wishing all parties involved the best on their future endeavours.