Ben's Roofing

I strongly advise against hiring Ben's Roofing for any home improvement project. My experience with them was nothing short of disastrous. As a first-time homeowner, I was utterly disgusted by their unprofessional conduct and shoddy workmanship.

The project, a complete roof replacement with all new fascia board, soffit, gutters and trim, was initially scheduled to begin in early September. However, due to their poor planning and constant delays, the work didn't start until over two weeks later. Even then, their work ethic was appalling, with workers arriving late and leaving early, sometimes barely putting in more than 4-5 hours of work a day.

Furthermore, Ben's Roofing grossly underestimated the scope of the project. They failed to properly assess the existing roof structure, leading to unexpected costs and delays. When I refused to pay additional charges they demanded, the company's representative became rude, accusatory and insinuated that it was my fault. I was under the impression that Ben's Roofing were supposed to be professionals, but that doesn't seem to be the case at all.

To make matters worse, they mistakenly removed a chimney that I had explicitly requested to keep. This oversight resulted in significant damage to my home and additional expenses to repair the chimney and the surrounding area - which was left open and is only protected by a single piece of building wrap.

Throughout the project, Ben's Roofing failed to clean up after themselves, leaving a mess in my front yard for days. They also installed roof vents in the wrong location and without the necessary holes, demonstrating a complete lack of knowledge and skill.

I ultimately had to fire Ben's Roofing before they caused any more damage to my home and in turn cost me even more money. Not once did they offer to make things right.

I cannot emphasize enough how terrible my experience with Ben's Roofing was. Their incompetence, unprofessionalism, and disregard for their customers' needs make them a company to avoid at all costs. DO NOT HIRE BEN'S ROOFING!

Hands down the WORST roofing company out there. We hired them based on a referral by a home inspector, so we expected a professional company with skilled employees. Amateurs, the lot of them.

This company is absolutely unprofessional, and they have no customer service skills at all. They disrespect clients and provide a poor level of service. Only a series of excuses. I give them zero stars.

Three weeks late to the job and we had a deadline. I had to fire them after several days before they did further damage to the home.

There was a significant breakdown in communication and a complete failure to follow through on the tasks that had been established. Their poor work indicates they rely on unskilled labour. When we addressed the subpar quality, the company only made excuses and blamed us. He rarely visited the job site, and it's clear that he lacks the knowledge and ability to assess the overall work properly after speaking with him.
The company owner and office administrator also struggled to provide useful information on most days. I don't know how this company has managed to stay in business. The site lead also shut off his phone to not receive texts when I was asking where they were and why they were not on the job site as promised.

The day the shingles were installed it rained overnight, and the roof leaked heavily damaging the family room drywall. which will be a further expense.

When I asked about the drawings for the front porch overhang reconstruction, the salesperson and site foreman said it wasn't their area of expertise. I was led to believe that one of their team was a skilled carpenter who was knowledgeable about the project.

He did not. The front porch build looks as if it was constructed by a couple of 5 yr olds with a hand saw. This would NEVER pass a building inspection.

The cuts are poorly executed, made at incorrect angles, and instead of fully removing the old overhang, it appears as though they took an approach of "let's build over it and hope the client doesn't notice."

They also destroyed the siding and wall over the bay window which will have to be rebuilt. They also removed a portion of the garage attic wall to gain access to a chimney that was meant to remain untouched. They took down the metal siding on the outside and did not replace it. The wall they removed was replaced with a piece of plywood too small to fit and old random boards I am certain they found in the attic. I can see daylight through the "wall" and the only protection is a piece of building wrap.

The staff clearly didn't receive the message about the "Do Not Remove" chimney, despite a phone call to the office and a text message to
the job site foreman.

DO NOT USE THIS COMPANY for any reason. We are now faced with the necessity of hiring true professionals to rectify the issues created by Ben's Roofing, resulting in additional expenses. Thankfully we only paid for some of the materials and not the entire amount in the quote.

I've included a few pictures of how they destroyed the house with their incompetence.