No indication from the company how long the heat pump hardware and labour is warranted. Not easy to contact them. Company does not provide much information on the products they have available and the warranty periods covered for parts and labour. Not good after sales service. Salespeople are not well trained and disappear once they sign you up for the installation.
- Approximate cost of services:
- $12,000.00
- Company Response
Hello, There
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate you taking the time to let us know where we can improve. Providing clear, reliable information and ensuring customer satisfaction are top priorities for us, and we regret that we didn’t meet your expectations in these areas.
We understand that warranty transparency and accessibility are critical. We are actively working on providing clearer warranty information across all channels, including our website and in direct communications. We’ll make sure our sales and support teams are readily available to answer any questions regarding warranty periods, parts, and labor.
Additionally, we value the importance of knowledgeable and responsive service throughout and after the sale process. We are currently reviewing our after-sales support and staff training programs to ensure our team is better equipped to provide reliable assistance from start to finish.
Please feel free to reach out to us directly at (778) 601-5008 if there’s anything more we can do for you. We’d love the opportunity to resolve any outstanding concerns and regain your trust.
Warm regards,
AireEnergy