AireEnergy

Heating & Air Conditioning
Richmond BC V6V 1X7
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88%

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Reviews for AireEnergy

Average customer rating:
9.1 10 (14 reviews)

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Private User
Private User
Private User reviews New Westminster, BC
0/10

Never use these guys. Terrible installation, bad communication, damaged product

I will never use these guys, nor would i recommend them to anyone. There install team are not equipped with the correct skill set to install an AC unit. They installed my unit incorrectly, left damages on the wall, and now aren't returning my calls.

Approximate cost of services:
$8,000.00
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Company Response

Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you’ve encountered. This is certainly not the level of service we strive to provide.

We take your concerns very seriously, and it’s clear that we did not meet your expectations. I would like to personally ensure that your situation is resolved to your satisfaction. Please reach out to us directly at (778) 601-5008 so we can address the installation issues, repair any damages, and improve our communication moving forward.

We value your feedback as it helps us improve our services, and we hope to have the opportunity to make things right.

Thank you for bringing this to our attention.

Kat
Kat
1 review Richmond, BC
10/10

Heat pump installation

The salesman Mel is very responsible and helpful. After service is very good. The team is reliable and response quickly.

Approximate cost of services:
$15,435.00
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Company Response

Thanks for your amazing review. Kat
We are looking forward to servicing you again.

Sean
Sean
1 review Vancouver, BC
8/10

Window AC installation w/ customization

Could have been done better (considering labor cost). Aesthetically, not very good but it is securely mounted. Cosmetically from the inside, looks
pretty much like a hack job at the price I expect to be billed.

Approximate cost of services:
$800.00
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Company Response

Hi Sean,

Thank you for your feedback on the window AC installation. We're sorry to hear that the aesthetics and cost did not meet your expectations. Ensuring our customers are satisfied with both the quality and appearance of our work is a top priority for us.

We would appreciate the opportunity to make things right. Please contact us directly at (778) 601-5008 so we can discuss how to address your concerns and improve the installation to your satisfaction.

Thank you for bringing this to our attention, and we hope to have the chance to resolve this for you.

GAV
GAV
1 review Richmond, BC
10/10

New heat pump installation from AireEnergy

AireEnergy did an excellent job for me on heat pump system replacement against my old gas fueled furnace, I do benefit from this energy efficiency upgrade on my fuel cost for heating and cooling systems, with surprisingly the rebate amounts from CleanBC and BC Hydro. Mel from AireEnergy has provided awesome customer service and post-installation follow up with me. Highly recommend AireEnergy to others!!

Approximate cost of services:
$15,000.00
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Company Response

Thank you so much for your glowing review! We’re thrilled to hear that you’re enjoying the benefits of your new heat pump and that our team at AireEnergy, especially Mel, provided excellent service throughout the installation and beyond. We’re glad we could help you achieve energy efficiency and savings with your heating and cooling systems. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thanks again for recommending us!

Private User
Private User
Private User reviews Richmond, BC
10/10

Heat pump installation

Purchased the heat pump in June 2023. I saved about $500 in over all energy (electricity and gas) cost compare with last year. Mel helped me to get rebates from the governments. Save me a lot of headaches.

Approximate cost of services:
$16,000.00
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Company Response

Thank you for sharing your experience with us! We’re delighted to hear that your new heat pump installation has resulted in significant savings on your energy costs. It’s great to know that Mel was able to assist you in securing rebates and make the process easier for you. If you have any further questions or if there’s anything else we can do for you, please feel free to reach out. We appreciate your feedback and recommendation!

Philip B
Philip B
1 review Richmond, BC
10/10

Heat Pump 1 Yr Review

Its been one year after installed the heat pump. Still working like a champ! Really appreciate the advisor Mel helping out with the equipment location set up, and guiding through the whole installation process. Definitely will recommend Mel, AireEnergy to anyone who needs to install a heat pump! Once again, thank you Mel!

Approximate cost of services:
$18,000.00
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Company Response

Thank you so much for your wonderful feedback! We're thrilled to hear that your heat pump is still performing exceptionally well after one year. It's great to know that Mel provided valuable advice and guidance throughout the installation process, ensuring everything was set up perfectly. We truly appreciate your recommendation and are here to assist with any future needs you may have. Thanks again for choosing AireEnergy!

sdl7711a
sdl7711a
1 review Vancouver, BC
10/10

Heat Pump

Ideal for all home with better energy efficiency with heat for winter and air-conditioned .

Approximate cost of services:
$16,000.00
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Company Response

Thank you for highlighting the energy efficiency and versatility of our heat pumps! We’re glad to provide solutions that help keep homes comfortable year-round. If you have any further questions or if there’s anything else we can assist you with, please feel free to reach out

Michael
Michael
1 review Port Coquitlam, BC
10/10

Heat pump system

Aireenergy was doing a good job in sales staff and technical team.
Heatpump working great on - 14 c
Highly recommend.
Michael lee

Approximate cost of services:
$3,000.00
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Company Response

Thank you for your feedback! We’re thrilled to hear that you had a positive experience with our sales staff and technical team. It’s great to know that your heat pump is performing well, even in challenging conditions like -30°C. We appreciate your recommendation and are here to assist with any future heating or cooling needs you may have. Thanks again for choosing AireEnergy!

Private User
Private User
Private User reviews Richmond, BC
10/10

New heat pump

The sales explained the details and explain the pro and cons. The installation team was very efficient and clean. I enjoy the system very much now! Thank you.

Approximate cost of services:
$16,200.00
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Company Response

Thank you so much for your review! We’re delighted to hear that you had a positive experience with our sales team and installation crew. It’s great to know that you appreciate the details explained about the system and that the installation was efficient and tidy. If you have any questions or need further assistance with your heat pump system, please don’t hesitate to reach out. We’re here to help ensure you continue enjoying its benefits. Thanks again for choosing us!

Stanley Chau
Stanley Chau
1 review Richmond, BC
10/10

Heat pump and tankless water heater

I did this review after almost a year installing the heat pump and tankless water heater by AireEnergy.
From the intitial consultation with Mel from the company to the final installation by the skilled technicans, each step was completed by professionalism and customer satisfaction.
Mel took the time to understand my heating and cooling needs, explaining clearly the machines for our requirements. And i did not feel pressured into purchasing anything beyond what i needed.
Since the installation, i've been enjoying the benefits of my new heat pump system and the tankless water heater. They hve significantly reduced my energy bills plus a consistent heating and cooling throughout my home.
I highly recommend AireEnergy to anyone in need of haeting and air-conditioning services.

Approximate cost of services:
$20,000.00
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Company Response

Thank you so much for taking the time to share your experience! We’re thrilled to hear that you’ve been satisfied with both the heat pump and tankless water heater installed by AireEnergy. From your initial consultation with Mel to the final installation by our skilled technicians, we’re pleased that every step was marked by professionalism and focused on your satisfaction.

Mel and our team strive to understand each customer’s heating and cooling needs thoroughly, ensuring clear explanations tailored to your requirements without any pressure to exceed your needs. It’s fantastic to hear that you’re enjoying reduced energy bills and consistent heating and cooling throughout your home since the installation.

If there’s anything else we can assist you with or if you have further questions, please don’t hesitate to reach out. Thank you again for recommending AireEnergy—we’re grateful for your trust and support!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about AireEnergy

Top-Rated, Competitive Prices, Rebates, Professional, 24/7 Service
AireEnergy is your go-to provider for top-notch air conditioning, furnace, and water heater services in the Greater Vancouver Area in BC. Our expert technicians are available for same day and 24/7 installations and repairs at the best prices, and we even offer attainable rebates to help you save money. Plus, we’ll file your rebates for you to make the process even easier. Trust us to provide fast and reliable service every time.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Gas Furnace, Central Heat Pump, Ductless Mini-Splits, Air Conditioner, Tankless, Boiler, Water Heater Tanks
SERVICES
24 Hours/ 7 Days a week
BRANDS
Lennox, Gree, Midea, Carrier, American Standard, York, Bosch, Mitsubishi, Fujitsu
STYLES
A premium HVAC company style prioritizes offering the best products with superior energy efficiency, quiet operation, and sleek designs. Customers expect a high level of service, including tailored consultations, expert installation, extended warranties, and comprehensive maintenance packages. The brand would emphasize luxury, long-term savings, and peace of mind, ensuring every step of the customer journey is handled with care and professionalism
SPECIALITIES
Specializing in the latest energy-efficient HVAC systems, including ductless mini-splits, heat pumps, and smart thermostats, designed to reduce energy consumption and lower utility costs for homeowners, Offering a full range of services including installation, repairs, and maintenance for heating and cooling systems. Expertise in handling both new installations and retrofitting older systems
WEBSITE
https://aireenergy.com/
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Cheque, Credit Card, Financing
LICENSES
Technical Safety BC -Gas license LGA, Electrical license LIC
MEMBERSHIPS
HRAI, BC Hydro, Fortis BC
LIABILITY INSURANCE
Yes
DIPLOMAS
Gasfitter – Class B, Electrical Trade Qualification
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$150
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Up to 10 years Parts and Labour
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