TilePro

Tile & Stone Contractors
Mississauga ON L5B 3Y8
Write a Review
Write a Review

Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

93%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for TilePro

Average customer rating:
9.6 10 (16 reviews)

Sort by

Yama in Toronto
Yama in Toronto
1 review Scarborough, ON
10/10

Cannot say enough great things!

I had to find a new contractor to finish my project as the one I initially hired admitted he was overbooked and could not commit to timelines and showing up when he said he would.

I found Arsim and Tilepro through Homestars. I submitted some general information and they responded within 24 hours.

They were clear and honest right from the beginning. He came by to look at the job and provide and accurate quote based on design.

They are incredibly talented and hard working. When they say they will show up on a certain date and time, they do, and they are machines getting the job done in a reasonable time frame with professional quality, and great pricing.

I will be hiring them again for future projects and I strongly encourage anyone who is considering hiring them to stop their search, because they found the best company for the job.

10 out 10 and we are over the moon so happy about our project.

Please consider Tilepro for your next project. I assure you will not be disappointed.

Approximate cost of services:
$4,000.00
Was this review helpful?
Company Response

Thank you very much for valuing our hard work and Glad to hear that you're satisfied with my work looking forward to working together in the future.

Barry in Toronto
Barry in Toronto
1 review Markham, ON
3/10

Very Unprofessional

We had a lot of problems with Arsim. Everything started well but he gave us incomplete answers to our questions. He said the price included moving and replacing the appliances but he never mentioned that he does not hook up the fridge, washing machine and dishwasher. The day before they were returned to their spots he told us we needed to hire a plumber, which cost $500. After he removed the old tiles he said we needed levelling cement which cost me an additional $500. I was happy with the original marble thresholds between the bathroom/hall and living room/hall but he said it would look better with tiles right to the other floors. Unfortunately, the sloped tile to the bathroom did not sit evenly and there is a sharp lip on the edge. When I pointed this out to Arsim, he said that it is the best it can be because our floors are uneven. I said that was what the levelling cement was for and he just shrugged. The bathroom door wouldn't close properly and I asked him to at least plane the bottom of the door. He didn't do it. After he left, my wife and I, who are in our 70's had to remove the heavy door, sand down the bottom and reinstall it ourselves. In the hall/living room entrance, he put an aluminum transition where I had a smooth marble connection. Once again he said it was because the old floors were installed wrong- nothing to be done. next problem was with the grout that he poured down the toilet in the powder room. The inside of the toilet and the trap were completely clogged with set grout. His response was that he always does this. To free up the toilet he used a copper tube to ram the grout through the trap. Before ordering the grout, he wanted me to look at the samples. I told him that I wanted to have the grout match the tiles so the tiles don't stand out. We agreed on a colour but when it was installed, the grout colour was nothing like the shade chart. It was much lighter. I showed him the colour guide against the new grout and he suggested that I sue Mapai, the manufacturer or get used to it. I searched online and found that the company makes a grout stain that can be painted on to darken it. When he came to do the staining, he showed me a sample and said that he wanted to make
sure I didn't change my mind again about the colour which was not what occurred. There were gaps around the cabinets that had only open spaces against the tiles but he said his brother, who assisted him throughout the job, would fill them in with caulk but he didn't. He also left some baseboards and trim un-nailed. The garage was left filled with sawdust and tile pieces and garbage for me to clean up. When I told him about the problems, his response by text was: "I did my best and of course like I said the baseboard and the trim are installed wrong, but not by me." They were installed by his brother and co-worker- unbelievable. He then went on to say that: "If you are not happy after everything I did then unfortunately there is nobody in Canada that can make you happy."
We hired Arsim based on the very positive reviews. The arrogant man who came was nothing like the reviews.

Approximate cost of services:
$14,537.00
Was this review helpful?
Company Response

Hi Barry, I'm really surprised by your review.
I have the messages between us as proof of what we agreed on regarding your flooring.
1. You have four different types of hardwood flooring in your house and all of them are different thickness, the nosing was the highest point which was about an 1 inch and 1/4 while one room was 3/4 inch and another room was 1/2 inch and third room was about 5/8. You said that you want the tiles to be flush with the nosing which I did match it 100% and you should also post that picture since you post others. I matched two bedrooms and nosing and unfortunately the powder room was the fifth different thickness and there you had tiles on top of tiles and they were sloping down to the side of the hinges, so it is higher that side about 1 millimeter but does not bother you walking inside and out because it is on the side of the hinges, don't forget that all your thresholds were broken on the center because your floors are different thickness and are bent.

2. Again I have evidences that you asked me for the grout sample and I told you that your choice of grout is a little lighter than what you need but you said "that's what I want". You picked the lightest tile veins and based on that you chose that colour. When I finished the grout you came and said to me that you don't like the colour and wanted me to change the entire grout because of your fault, I said you have to contact Mapei and check with them what was wrong with the grout which I'm sure there was nothing wrong with the grout, but rather you picked the wrong colour. However I helped you out with the colorant free of charge buying the materials and worked extra 2 days absolutely free of charge just to make you happy and all my customers know that and thank God customers like you are very rare.

3. I have pictures and evidence after I finished your job that there were no baseboards or trim that weren't nailed and caulked. Seems suspicious that after two weeks of completing the job (AND you inspecting everything in front of me) that baseboards came off themselves. You might know better about how that happened.

4. The metal threshold you said it's good as I explained to you that your floor is bending so unfortunately the tiles don't bend.

5. I have evidence on our messages that our agreement was to move the appliances but not to return them back nor to hook them up. But I did return them all and hooked up the dryer, which is not my job and I clearly explained to you that I am not a licensed plumber and I don't touch anything. Looking back, thank God that I didn't as you would probably accuse me of doing something wrong there as well. I was unlucky to meet you, but it's part of the game in this business I guess.

6. For the $500 I have evidence that you told me to go ahead to use the self levelling concrete to reach the highest point of your flooring and that was stair nosing, don't forget that It didn't cost you anything for labour so free of charge.

7. I throw the water in the toilet but not the grout, there is no other place to throw the water except toilet unless you wanted me to take it with me and bring it home?

When I last saw you, you expressed satisfaction with the job and as I let all my clients know, if there are any issues to feel free to contact me anytime, which you didn't, but in stead decided to leave this dishonest review.

All the best

Tyler in Toronto
Tyler in Toronto
2 reviews Old Toronto, ON
10/10

3- piece basement bathroom

Arsim was a professional through and through. Had a major water leak and the entire subfloor had to be replaced. He mapped out the design and started building right away. He was easy to communicate with and schedule the job. Before he left he would always clean his area and kept his tools were organized. Ive recommended him to friends and family. The finish product was outstanding! Great guy to work with!

Approximate cost of services:
$8,000.00
Was this review helpful?
Company Response

Thank you so much for your kind words, so glad that you are satisfied with my work. Good customers inspire me to do my best to see their smile face when I finish the job

Shilling in Toronto
Shilling in Toronto
3 reviews Toronto, ON
10/10

Floor tile installation

Arsim goes the whole nine yards. He insists on a proper assessment to understand the project, maintains great communication, meticulous in his craftsmanship, leaves the space tidy at the end of each day, and really wants you to be happy. If you want to ensure even lines and a smooth finish, you can trust that Arsim of TilePro will deliver. We will definitely add him to our list of go-to professionals and recommend to our friends.

Approximate cost of services:
$4,000.00
Was this review helpful?
Company Response

Thank you Shilling, it's people like you that make me enjoy my job and strive to do better! It was a pleasure working with you and look forward to working together again!

Private User
Private User
Private User reviews Oakville, ON
10/10

Excellent job and service

Arsim came by to do our backsplash and even though the first time the tile store gave me the wrong tile, he was very patient and rescheduled the job. He did a great job and im very happy with the service and would recommend it to others. Very professional.

Approximate cost of services:
$750.00
Was this review helpful?
Company Response

Hi Murk, It was pleasure working with you and I'm glad that you're happy with my work.

Private User
Private User
1 review Etobicoke, ON
10/10

Full bath Renovation

TilePro - A very knowledgeable, hardworking, reliable and honest owner. He completed a full bathroom renovation for us. The quality of workmanship is outstanding and he completed it within our given timeframe. We are extremely pleased with his work. The end result is a beautiful flawless finish that has transformed the look of our new bathroom and home. We would highly recommend him for any tile installation/bathroom renovations and any other renovation needs.

Thank you for making us happy!!!

Approximate cost of services:
$17,800.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for your review! It is always a pleasure to work with honest and kind customers like yourself!

Caitlin in Toronto
Caitlin in Toronto
1 review Mississauga, ON
10/10

Main shower reno

We hired Arsim to redo our main shower and we're so glad we went with TilePro. Arsim came and assessed the area, gave us great ideas on what we could do and provided us with a very detailed quote. Within two weeks the work was complete!

At all times he was punctual, professional, clean, polite and was very respectful with regards to our baby. He was easy to contact via phone/text and always gave us a heads up if one of the 3rd parties were gonna be late.

We are very happy with Arsim's work. We would hire him again.

Approximate cost of services:
$9,000.00
Was this review helpful?
Company Response

Thank you, it is always a pleasure to work with clients such as yourself!

Gordon
Gordon
1 review Vaughan, ON
10/10

Tiles, new Washrooms, laundry and powder room

It was hard to find, I wanted the perfect company to make my vision come true. With the help of homestars I found TilePro. Honestly from the beginning I was really amazed by the professionalism and honesty of Arsim. He guide me from A to Z. I changed few things as per his advices. I'm really happy with the outcome and couldn't ask for more. Timeline was met and quality is immaculate. I did the whole house with Arsim of 7000 square feet( all washrooms, halway, entrance, mudroom, powderroom, sauna, etc..

I left some pictures for reference.

I really recommend this company for any kind of tiles to install.

Approximate cost of services:
$50,350.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for taking the time to leave a review, I appreciate it. Clients like you is what makes me enjoy my job and motivates me to be better. I look forward to working with you on future jobs. Thank you, again.

Khaled
Khaled
0 reviews Milton, ON
10/10

Ensuite Shower update

This is not my 1st time to deal with Tilepro (Arsim). What is unique about him is he is very honest, reliable, commited and leaves the location cleab every day.
This time we renovated our main shower. Arsim helped us with choosing the tiles, picking it up and deliver it to our house as well. He came on time and finished the Job on time. He clarifies the process and ensure you understand what are the next steps.
Keep up the good work!

Approximate cost of services:
$5,500.00
Was this review helpful?
Company Response

Thank you Khaled for your kind words, we were happy to help you again with our services. We respect you as one of our high quality customers!

Kyle in Toronto
Kyle in Toronto
7 reviews Oakville, ON
10/10

Great job! And fast

I hired TilePro to tile the floor of a small bathroom. They were there the next day, and finished the day after that. They did perfect work: tight fits around the door frame and edges, all the stuff you pay a pro to do.

Would hire again

Approximate cost of services:
$650.00
Was this review helpful?
Company Response

Thank you for your review, Kyle. We are glad you are pleased with the job!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about TilePro

Bathroom renovation, tile contractor and general contractor

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.