Overall I was happy with the work and price. Craftsmanship was 10/10 world class.
Communication was 7/10, a bit slow. Busy people are busy, but I would have preferred to nail down the details faster.
I hired them for wood floors not a bathroom as I see the other reviews are about. I sent them a floor I was thinking about twice to confirm they could install it. I bought it and moved it in (nearly 700 lbs of wood). When they showed up, and after I paid the deposit. They told me they couldnt do the pattern I wanted. I would have chosen a different floor if I had known, and as a result I had to compromise, or return 700lbs of flooring. So do your own homework. 3/10 product knowledge.
Overall good work.