Thank you for the lovely review. We're always comforted to know that our work was a relief (Alivio) to those who needed it!
Alivio made one costly mistake after another
Thank you for sharing your feedback with us. To clarify the points you raised: Firstly the cost of our service was effectively $0, as the auction proceeds covered our entire fee. Additionally, you made an extra $3,100 in profit, not including the side deal with the bicycle.
Vehicle Odometer Reading: We advised that the vehicle could be used for regular commutes until the pickup day, not the equivalent of a return trip to Chicago as the buyer put it. The significant increase in mileage due to extensive use affected the buyer’s decision. It was not the lack of a UVIP that made the client back out which he could have got by doing a Carfax report right away. It was the 2000 extra kilometers added to the odometer in a couple of days that the buyer did not like. While we understand your frustration, we cannot control the buyer's actions or decisions.
Used Vehicle Information Package (UVIP): The decrease in the vehicle's value was primarily due to the increased mileage. The requirement for a UVIP is a recent change from Service Ontario, which was not communicated to us by the auction team. Changing your oil is not a repair that increases its value. The car still remains heavily damaged, and that is what determined the dealership's offer of providing you $300 less than the black book value of $3000. Although frustrating this was a situation beyond our control yet we worked tirelessly, without charge, to try to help you rectify this.
Auction Organization and Communication: We worked closely with you, seeking feedback on the photographs and listings. Any inaccuracies or issues with the photos should have been addressed collaboratively, and we gave you a window of time to do so.
Auction Pickup Timing: As clearly described in the detailed plan provided, our team arrived early to organize and group items efficiently for the buyers, ensuring a smooth pickup process. Although buyers are penalized for not respecting their pickup time by the auction house, their arrival outside their scheduled times is beyond our control. We are committed to transparency and fairness in our billing practices. The extra charge was explained to you onsite in real time and was due to the team working an additional 4 hours to ensure everything was handled properly. You had the option to opt-out. You were not charged overtime at 1.5x the rate; in fact, you were actually charged the reduced rate, which we clearly discussed. The team did not sit down and chat with buyers; they did not even take a break or lunch in 7 hours.
Building Regulations and Signage: We communicated the importance of adhering to building regulations and requested your assistance in obtaining authorization. However, you did not provide any documentation or description of the building's regulations and simply said that it was "fine and we're set to go ahead." Our intention is always to ensure a smooth process for the buyers, so they do not give up and forgo their pickup. Not having a sign is a known reason why buyers give up. It seems that the urgency of the matter was taken as lecturing when, in reality, we are on your team.
Credit Card Fees: The 2% credit card fee is charged for processing by the credit card company. This fee is standard for transactions processed through credit cards and was clearly outlined in the agreement.
Of note, making a side deal for the sale of your bicycle with the auction buyer outside of the auction agreement is a serious contract violation, which could lead to actions by the auction house if they were notified.
All in all at Alivio Downsizing, we are dedicated to delivering exceptional service and going above and beyond for our clients. We are genuinely surprised and disheartened to see your recent review, as it does not reflect our commitment and the extensive efforts we put into meeting your needs.
Estate Clearing Service Highly Recommended
Thank you so much Gen! We were most happy to help!
We are truly touched by your heartfelt review. Managing an estate from across the globe can indeed be overwhelming, and we are honoured to have been of assistance during such a challenging time.
Work was adequate but communication/treatment was unprofessional
Dear Leanne,
We acknowledge your feedback. Let's clarify some key points. In your recent and previous messages, you conveyed gratitude, stating, "Thanks so much. This looks great. Yes, let me know when you have the final invoice, and I'll get that taken care of. Thanks again for everything! All the best, Leanne." This, naturally, was just before we requested payment in accordance with the clearly outlined, agreed-upon terms—standard and explicit for all our satisfied clients - on Google and otherwise.
We provided a generous payment schedule, offering a clear schedule of events and in your case a month's notice for final payment. Regrettably, when the terms were not met, and there was no communication regarding payment or an intended date of payment, escalation became necessary. It's important to note that the interest charges you mentioned were promptly removed due to an error in calculation. Despite your late payment, you did not incur any penalty.
We highly value our clients and their satisfaction. It's disheartening to be portrayed as predatory when, in reality, adherence to agreed-upon terms is a fundamental aspect of our professional relationships. Our past clients understand that a business must be paid to continue providing quality service.
Best of luck to you.
Thank you for hiring Alivio Solution Downsizing! We hope your father settles in nicely and is well taken care of by the team around him.
Kind, Professional, and Affordable
Thank you so much for sharing your experience and we're so happy to help!
Thank you for your review and the kind words. We're happy to have been of service!
Elv, we appreciate that these transitions can be difficult and thank you for putting your trust in us. All the best to you and your loved ones.
