Work was adequate but communication/treatment was unprofessional
I do not recommend this business. While the work was adequate, I began receiving unprofessional and emails threatening legal action in short order upon receiving the final invoice. We had paid a 50% deposit up front and had requested the funds from the estate to pay the final bill (which was settled 2.5 weeks after receiving it). They tried to charge us interest at approx. 182.5% per year (above the Criminal Code max as I understand it). I would hate to see someone in a vulnerable position, managing an estate after the death of a loved one, as we were, treated so unprofessionally and unkindly.
- Approximate cost of services:
- $7,028.00
- Company Response
Dear Leanne,
We acknowledge your feedback. Let's clarify some key points. In your recent and previous messages, you conveyed gratitude, stating, "Thanks so much. This looks great. Yes, let me know when you have the final invoice, and I'll get that taken care of. Thanks again for everything! All the best, Leanne." This, naturally, was just before we requested payment in accordance with the clearly outlined, agreed-upon terms—standard and explicit for all our satisfied clients - on Google and otherwise.We provided a generous payment schedule, offering a clear schedule of events and in your case a month's notice for final payment. Regrettably, when the terms were not met, and there was no communication regarding payment or an intended date of payment, escalation became necessary. It's important to note that the interest charges you mentioned were promptly removed due to an error in calculation. Despite your late payment, you did not incur any penalty.
We highly value our clients and their satisfaction. It's disheartening to be portrayed as predatory when, in reality, adherence to agreed-upon terms is a fundamental aspect of our professional relationships. Our past clients understand that a business must be paid to continue providing quality service.
Best of luck to you.