Insight Pest Canada

Pest & Animal Control
Burlington ON L4Z 1V9
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86%

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Reviews for Insight Pest Canada

Average customer rating:
8.5 10 (54 reviews)

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Private User
Private User
Private User reviews St. Catharines, ON
0/10

You entered a contract without knowing it

I was contacted by sales person who knocked my door told me that he could offer me a discount for the pest service since all my neighbour got the service. He told me it was $180 for one time service and asked me to quickly sign the paper so that I could be registered for the next service.

Later on, I was notified that actually I had signed a year contract with the company. Instead of one one-time fee, I am charged each quarter of $180 and there is a cancelation fee for the contract. I was not even aware that I signed a contract as I thought I just signed to register for the next service. That is the impression the salesperson gave me. I ended up paying more than $500 for two services which is an outrageous high price. I don't recommend this company as they are fooling customer into signing the contract without their acknowledgment

Approximate cost of services:
$510.00
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Company Response

Hi there! Thank you for taking the time to leave us with your honest feedback! We're sorry to hear your experience with us was anything less than satisfactory. We always aim to deliver a great experience, and we apologize for not meeting your expectations. We appreciate you bringing this to our attention so that we may improve on these issues. Please feel free to reach out to our customer care team and ask to speak with the Branch Manager in your location and we can discuss options to make this right for you. You can call us 855-489-3640 between 9am-5pm. Thank you again for the feedback and we look forward to making this right.

Private User
Private User
Private User reviews Uxbridge, ON
10/10

Home pest control in and out

Josh, the technician came this morning and did an outstanding job spraying ant hills everywhere outside. He sprayed for ants and spiders inside as well. He was very personable and demonstrated how much he liked his job. He came totally prepared having read all the previous reports done on our property. I was very impressed with his work.

Approximate cost of services:
$8,900.00
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Company Response

Hello there! Josh's level of customer service is what we strive to provide to each of our customers! We're so happy to read about how they were able to deal with your issues immediately, and enjoyed doing so at the same time. Josh has been with us for over 2 years now and we are happy to have him on board. Thanks again!

Private User
Private User
Private User reviews Newmarket, ON
10/10

Insight Pest Solutions mice, wasp control

Amanda at Insight was knowledgeable, most helpful, solved our problems completely. Excellent rating all around!

Approximate cost of services:
$200.00
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Company Response

Hello! Thank you for taking the time to review Amanda and her quality of work. We strive to keep a consistent and high quality standard of work at Insight and reading your review helps us to stay on track... and brings a smile to our faces as well. Looking forward to the next one! Thanks again!

peter in Toronto
peter in Toronto
1 review Vaughan, ON
10/10

Home service

Erin and Justin completed their total inspection for insects and rodents in a professional and respectful manner! It was a blessing to have them service our home!!

Approximate cost of services:
$220.00
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Company Response

Thank you Peter for this outstanding review! We will be sure to pass along the great words to Eren and Justin. Your kind words are very valued and will be sure to make our technicians day! Looking forward to the next one!

Private User
Private User
Private User reviews Etobicoke, ON
0/10

Awful service.

Booked through door to door. Got the first service. To be honest never noticed a difference at all.

Ended up with a cancellation fee and a collection agency calling me to recoup all the funds. Would go with a more reputable company.

Approximate cost of services:
$400.00
1 of 1 people found this review helpful.
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Company Response

Hi there, this is a very unfortunate situation and we are very sorry to hear of this. Insight is committed to ensuring our customers are getting the correct treatments needed for each houses situation. It seems this did not happen in your situation. All services come with a warranty for our customers, if the service isn't working for your situation you are welcome to call us for a follow up appointment to assess the situation and apply further practices to solve the problem free of charge. If there is anything we can do to rectify this, please feel free to reach out to our customer care team to look further into the case 855-489-3640.

Tiara S
Tiara S
3 reviews Halton Hills, ON
2/10

Friendly techs, poor services

We were extremely excited to finally have pest control in our extremely bug-ridden neighbourhood.

Unfortunately, our experience hasnt been satisfactory.

The techs are super friendly, but the services simply dont work. For our first service call, we were told a list of things would be done (pellet deterrents, spiderweb removal, weeping hole clean out, etc.) but all that we received was a yellow jacket trap in one tree and a spray on the porch for spiders and earwigs. The spray did not deter any spiders nor earwigs.

We required a second service call due to a massive hornet nest near our community mailbox. The earliest appointment was 2 weeks from the date I called, but no one on our street could safely get their mail. I explained that to the booking agent, but they couldnt get a tech out sooner.

Today, the tech came and sprayed the nest but did not remove it. I called customer service and they explained how the treatment works, which was great! But, they have no intention of removing the nest once it becomes inactive, leaving us to chance whether we can get rid of it ourselves without being stung.

Secondly, we were told that with every call, they provide routine services, such as spraying for spiders/cleaning away spider webs. The tech wiped away one cobweb with his hand. We still have plethora of spiders in the same area where he wiped, no treatment was rendered.

All in all, its just not worth the investment. We have other outdoor services this week (an arborist) that cannot cut the tree because of the nest still being present. I cant walk out of my front door without being inundated by multiple species of spiders. Our earwig problem is still as prevalent as ever, as are the bald faced hornets.

I will have to treat my home myself, as their services arent anywhere near what we were told upon signing. As friendly as the customer service team and techs are, it unfortunately doesnt make up for the low-quality services.

Approximate cost of services:
$900.00
1 of 1 people found this review helpful.
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Company Response

Hello Tiara, I am so sorry to hear about this poor quality of service you received. That is not how we intend to treat any of our valued customers. If you would like to give us further details in which we could look into your file and ensure to improve in every way we can, feel free to reach out to us through phone or email. 855-489-3640 The quality of service you received is not to our standard and if you like to talk about getting the right quality we expect from our technicians please also reach out about that as well. I hope to hear from you on these matters to make sure we can improve and give you the top quality service you deserve. Thank you for your honest feedback.

Kevin
Kevin
0 reviews Brant, ON
10/10

Pest control service

We had Stuart here to begin treatments for bugs and pests. Very professional and informative. Gave us good info on what to watch for and cautioned us about our pets. Fast and efficient work Very happy with his services. Will ask for him to continue our treatments

Approximate cost of services:
$190.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much, Kevin! We're so happy to hear that Stuart’s expertise and willingness to explain our products made a positive impact. We appreciate your kind words and are glad Stuart provided exceptional service. We're here to ensure your peace of mind when it comes to pest control.

Kandi H
Kandi H
1 review Mississauga, ON
0/10

Never deal with them

Do you not deal with this company? They will not provide a contract and the service does not work to keep any type of pests. They will send it with collections and will be awful to deal with. They will charge you a cancellation fee when they dont provide a contract see what the cancellation fees are. Run do not use them run very fast.

Approximate cost of services:
$600.00
2 of 2 people found this review helpful.
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Private User
Private User
Private User reviews Brampton, ON
10/10

Great Service!

Got rid of all the bugs in my house and the tech was super helpful with advice for prevention

Approximate cost of services:
$999.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
10/10

FANTASTIC

Professional, caring and effective. We have been using Insight's services for about a year now and have seen tremendous results, with a significant reduction of insects and rodents. Highly recommend!

Approximate cost of services:
$700.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Insight Pest Canada

Insight Pest Control is a reliable, affordable, and effective pest control service.

We are licensed and insured, and we have been providing pest control services to Canadian residents since 2020.

Address: 3-845 Harrington crt. Burlington, ON, L7N 3P3.

Phone: 855-489-3640

CATEGORIES
Pest & Animal Control
SERVICES
ant control, wasp control, pest control, mice and rodent control, exclusionary work, dewebbing services, spider control, mosquito control,
SPECIALITIES
ants, wasps, mice, rats, spiders, mosquitos,
WEBSITE
https://insightpestcanada.com/
PAYMENT METHOD
Visa, Mastercard, Amex, Cash, Cheque
LICENSES
Structural Exterminator License
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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