MMP Home Solutions

Julien is very good, helping us a lot online and always ready to help. Also he replies to calls, which is rare with companies.

By way of background, on October 18, 2022 a salesman for a reputable company attended my residence and informed me that purchasing the Lennox Heat Pump system and new propane furnace would reduce my heating costs considerably, as the propane furnace would only be used as back-up once the temperature reached -15 to -20 degrees Celsius. Based on that information and his reassurance, I signed a contract to purchase the new system for a total of $28,815.00. No mention of the available funding through NRCan at 0% interest - but quickly got me signed up for a loan at 13%.

On November 2, 2022, installers proceeded to install the new Lennox furnace and 2-ton heat pump; multiple issues resulted in it being replaced with a 5-ton unit in hopes of resolving the issues. It did not.

Both units failed to perform as represented and warranted. Servicemen spent numerous hours trying to resolve the issues, to no avail. Of the $2,132.12 spent in propane from the time of installation to Mar 20, 2023 (4 months and 18 days), the company compensated me with a refund of $743.22 (cost of propane for November and December 2022), indicating further compensation would follow. None did.

On several occasions, I requested a solution to the issues, or a working/reliable unit. Nothing was done, and my messages became unanswered, which only increased my levels of stress and frustration.

Finally, I contacted MMP Home Solutions, and discovered that not only would a BETTER system be available to me at a fraction of the cost, but Julien also assisted me in obtaining a loan with the Canada Greener Homes, at ZERO % INTEREST! The installers were knowledgeable and very helpful, and explained the new system to me without hesitation.

I have had NO issues with the new system, and my heating cost was less than $700 for the winter season! What a huge difference from the previous year (and years when I was on oil!).

I wish I'd reached out to MMP in the first place; it would have saved me from a very frustrating year - and money!

Julian completed an assessment of our needs and spent nearly an hour with myself and my wife to review our needs and respond to our questions. In addition, he was very knowledgeable about government incentive programs and assisted us through the inspection and application process. His experience and knowledge of the HVAC industry was comforting as e made the decision to go forward with the purchase.
The installation team was prompt, efficient, respectful and also spent the time to explain the operation of the new heat pump and smart thermostat. I have already recommended this company to others, without hesitation.

I am happy with his service, prompt, professionally done. He explained everything well. I highly recommend this company.

Salesman and technicians were pretty good. They know what theyre doing. Apart being professional, they were also social. And thats what we should be as human.

Navigating the switch to more efficient home heating and cooling is not straightforward but something I was committed to doing. I was grateful for Juliens advice and guidance to walk me through the process every step of the way. He was very thorough and had detailed answers to all my questions. His expertise in his field is evident. Communication was very timely even during off business hours. His team was polite and professional, taking care to keep my home clean while they worked. They walked me through the new system and cleaned everything up after they left. I highly recommend MMP home solutions.

My heating system broke down, the team was quick and efficient. Great service!
Highly recommend

Great support, Great advice, Great Price, Great service. On time for delivery, even coordinated electrical work for us