MMP Home Solutions

Heating & Air Conditioning
Ottawa ON K4M 0E2
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86%

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Reviews for MMP Home Solutions

Average customer rating:
10 10 (8 reviews)

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Private User
Private User
1 review , ON
10/10

New furnace

Julien is very good, helping us a lot online and always ready to help. Also he replies to calls, which is rare with companies.

Approximate cost of services:
$600,000.00
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Company Response

thank you for your review, we appreciate your business

Private User
Private User
1 review North Gower, ON
10/10

Heat Pump... Take 2

By way of background, on October 18, 2022 a salesman for a reputable company attended my residence and informed me that purchasing the Lennox Heat Pump system and new propane furnace would reduce my heating costs considerably, as the propane furnace would only be used as back-up once the temperature reached -15 to -20 degrees Celsius. Based on that information and his reassurance, I signed a contract to purchase the new system for a total of $28,815.00. No mention of the available funding through NRCan at 0% interest - but quickly got me signed up for a loan at 13%.

On November 2, 2022, installers proceeded to install the new Lennox furnace and 2-ton heat pump; multiple issues resulted in it being replaced with a 5-ton unit in hopes of resolving the issues. It did not.

Both units failed to perform as represented and warranted. Servicemen spent numerous hours trying to resolve the issues, to no avail. Of the $2,132.12 spent in propane from the time of installation to Mar 20, 2023 (4 months and 18 days), the company compensated me with a refund of $743.22 (cost of propane for November and December 2022), indicating further compensation would follow. None did.

On several occasions, I requested a solution to the issues, or a working/reliable unit. Nothing was done, and my messages became unanswered, which only increased my levels of stress and frustration.

Finally, I contacted MMP Home Solutions, and discovered that not only would a BETTER system be available to me at a fraction of the cost, but Julien also assisted me in obtaining a loan with the Canada Greener Homes, at ZERO % INTEREST! The installers were knowledgeable and very helpful, and explained the new system to me without hesitation.

I have had NO issues with the new system, and my heating cost was less than $700 for the winter season! What a huge difference from the previous year (and years when I was on oil!).

I wish I'd reached out to MMP in the first place; it would have saved me from a very frustrating year - and money!

Approximate cost of services:
$15,000.00
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Company Response

Thank you so much for trusting us, another great example of installing the RIGHT option rather than the most expensive. We are so glad to have been part of this major purchase for you.

Thank you

Private User
Private User
Private User reviews Gloucester, ON
10/10

Heat pump sales and installation

Julian completed an assessment of our needs and spent nearly an hour with myself and my wife to review our needs and respond to our questions. In addition, he was very knowledgeable about government incentive programs and assisted us through the inspection and application process. His experience and knowledge of the HVAC industry was comforting as e made the decision to go forward with the purchase.
The installation team was prompt, efficient, respectful and also spent the time to explain the operation of the new heat pump and smart thermostat. I have already recommended this company to others, without hesitation.

Approximate cost of services:
$9,000.00
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Company Response

thank you for your business

Private User
Private User
Private User reviews Nepean, ON
10/10

Heat pump and water heater

I am happy with his service, prompt, professionally done. He explained everything well. I highly recommend this company.

Approximate cost of services:
$13,000.00
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Company Response

We appreciate your business. we are so happy to have met your expectations.

Private User
Private User
Private User reviews Ottawa, ON
10/10

MMP Homes

Salesman and technicians were pretty good. They know what theyre doing. Apart being professional, they were also social. And thats what we should be as human.

Approximate cost of services:
$16,308.00
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Company Response

thank yoy for rour feedback. We value your business

Private User
Private User
Private User reviews Cumberland, ON
10/10

Heat pump and furnace installation

Navigating the switch to more efficient home heating and cooling is not straightforward but something I was committed to doing. I was grateful for Juliens advice and guidance to walk me through the process every step of the way. He was very thorough and had detailed answers to all my questions. His expertise in his field is evident. Communication was very timely even during off business hours. His team was polite and professional, taking care to keep my home clean while they worked. They walked me through the new system and cleaned everything up after they left. I highly recommend MMP home solutions.

Approximate cost of services:
$14,000.00
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Company Response

Thank you for trusting us, we appreciate your business

Private User
Private User
Private User reviews Casselman, ON
10/10

Heating

My heating system broke down, the team was quick and efficient. Great service!
Highly recommend

Approximate cost of services:
$13,000.00
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Company Response

We are glad we could help, Thanl you for Trusting us with your family's home comfort

Private User
Private User
1 review , ON

First Review

10/10

Heat pump Installation

Great support, Great advice, Great Price, Great service. On time for delivery, even coordinated electrical work for us

Approximate cost of services:
$9,605.00
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Company Response

Thank You David, we appreciate your business.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about MMP Home Solutions

One of Ottawa's fastest growing HVAC companies. With 15 years of experience, we thrive to provide the best customer service, service and installation of Furnaces, Air Conditioners and Heat Pumps for all budgets.

CATEGORIES
Heating & Air Conditioning and Insulation
PRODUCTS
Furnace Air Conditioner
SERVICES
Installation
WEBSITE
https://mmp-homesolutions.com/
YEAR ESTABLISHED
2022
LICENSES
All HVAC work is Subcontracted
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.