If youre reading this before you call them, its your lucky day - avoid them at all costs!! If youve already booked the service, pay the minimum fee and ask them to leave - its the best money youll ever spend.
In my case, they said I needed a new part for my Sub-Zero fridge, and quoted about $2,800. When I expressed my surprise, they told me theyre an approved Sub-Zero service provider and this is the official cost.
I wish Id followed my gut and just paid the service charge. I did some investigating and quickly determined that their price was nearly 10 times what this part would normally cost.
It took about a month for them to get the part. After they installed it, they said not to touch the control display (the new part allegedly installed) for 12 hours to allow the relay board to reset. This is how they get to leave before you figure out that they havent even fixed the problem.
When I called to tell them the problem wasnt fixed, they came back and said I needed another $2,000 part, and refused to give me a refund for the part that didnt fix the problem.
I got a referral from Sun-Zero directly, and they advised me they get many complaints about this company, and theyve been cut off from getting parts.
The other company came and proved that all parts in my fridge were factory originals, and nothing had even been replaced. The problem was fixed for $300 plus installation.
Despite repeated attempts, the company has refused to refund me. Theyre a finely oiled machine designed to defraud the public. Despite articles by CTV and CBC and brutal reviews on consumer protection sites, they continue to be in business.
I hope this review helps others avoid a similar experience.
- Approximate cost of services:
- $2,800.00