They arrived after over the phone explanation that the service fee was $80. When they arrived they said you will be charged $80 no matter what but to diagnose the problem would be total $250. After looking a two thing (total 20min and calling his manager) he diagnosed my ice dispensing issue as a motherboard failure and said a new one needed to be installed (total cost $450). I reluctantly agreed as I needed it to be fixed and he guaranteed it was the problem, but if it wasn't he would be back to troubleshoot again. The part came in, he replaced and it still didn't work. He claim it needed 5hrs to reset but to call back if it didn't work. Obviously it didn't work. I called back and have not received a date for this repair to be fixed, with them saying it now goes to our warranty department which seems to not exist.
- Approximate cost of services:
- $800.00