This company is dishonest about how they provide their services. They charge a $80 dispatch fee and before they diagnose the problem they charge $361.60 and make it seem as if this is the cost to repair the appliance. They were called to service my fridge and my father shared with them what was wrong and the way the customer service representative spoke, the understanding was that the technician was going to fix my fridge. When the technician arrived my elderly aunt agreed to the price and contract in hopes of being helpful because the company arrived earlier that the scheduled service appointment. My aunt was asked to sign a contract before they opened the fridge. Unfortunately I lost my money because the contact was signed and the money was paid before I got home. Fortunately, I made it home in time before the money for replacement parts were paid for. They do not provide the customer with the appropriate information to make an informed decision about the repairs. There is additional proof on Homestars of people having similar experiences with this company and sadly for those who went ahead with repairs, losing their money because they did not fix their appliances. When I called customer service the person kept referring to the contract saying that it was signed and there was nothing that could be done. I honestly do not understand how a company such as this one is still in service. I was sad to read similar reviews on this website as well.
- Approximate cost of services:
- $361.00