Good price but poor customer service
From getting the quote to booking the date for measurements were all good. My issue started when the guy that was scheduled to come get the window measurements when he showed up so late for his appointment and wasn't apologetic at all. The way he worked inside my house taking measurements, you can tell he only cares about finishing his job and doesn't care if he breaks something while working.
Secondly, the people who were supposed to come in and install the windows showed up 5hrs late and they have so much attitude by the way they talk or do things around the house, I decided I would call the company and complain about their behavior with the clients. Overall, good value for the work done but customer service and time punctuality can be improved.
- Approximate cost of services:
- $7,500.00
- Company Response
Hi Ankit. Thank you for your feedback. We were indeed late for the window measurement and apologize for it. Our office did call to let you know we were running late and we were happy to reschedule on a Saturday for you. It is great to hear you are pleased with our windows and the installation. We will continue to work on our punctuality.