Top town Movers Inc.

Moving & Storage
Toronto ON M9M
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73%(18 reviews)
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73%(18 reviews)
99%(338 reviews)
91%(122 reviews)
HomeStars
Moving & Storage
Top town Movers Inc.
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78%

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Reviews by rating (past 12 months)

Reviews for Top town Movers Inc.

Average customer rating:
7.7 10 (13 reviews)

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Khayam
Khayam
2 reviews Toronto, ON
10/10

Efficient, Kind, Handled with care and professional

Exceptional service. I can't say enough about my experience. Chris and Brandon were efficient, kind, and very professional. I would highly recommend this company. They handled our equipment with the same care that they would take with their own stuff.

Approximate cost of services:
$500.00
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Carla
Carla
1 review North York, ON
10/10

The best moving company!

The best moving service hands down. Thank you guys for making my move stress free!

Approximate cost of services:
$800.00
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Private User
Private User
Private User reviews Brampton, ON
10/10

Moving

Great experience with Top Town Movers. William and Jose were so skilled and professional. They arrived on time and met our expected timelines. Shrink wrapped the furniture to protect it, which resulted in no damage. The price was very reasonable. Great to have 2 movers that made our day so much easier. Thank you, Gentlemen!

Approximate cost of services:
$500.00
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PETER K.
PETER K.
1 review Markham, ON
10/10

Great moving company

Very satisfied with my moving service in overall, made it professionally and with no hassle

Approximate cost of services:
$500.00
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Saurav in Saint Catharines
Saurav in Saint Catharines
1 review Mississauga, ON
10/10

Absolutely amazing movers

Top Town Movers are really saviours..

I had an urgent situation, when the movers, whom I had previously booked, had ditched me at the last moment, after taking my advance and I was really worried and under extreme pressure.

Luckily, I found Top Town Movers, just 2 days before my move.

They were absolutely professional, punctual polite and efficient.

All in all, they did a great job.

HIGHLY RECOMMENDED.

Approximate cost of services:
$2,000.00
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Company Response

Thank you so much for your review and recommending us!

We appreciate your kind words, as well as the time you took for writing this review for us! :)
Providing our customers with an stress-free moving experience is what we always aim for , and we are very grateful you feel this way about your move! It is always a pleasure to work for people who take the time to appreciate the quality and professionalism of the services they pay for. Every review we get helps us to improve our services, as well as shows prospective customers that Top town movers is a moving company that can be trusted to take the utmost care of their belongings.

We'd love to meet again, so consider booking us for your next move, whenever the time comes!
Top Town Movers Inc.
4163000607

Private User
Private User
Private User reviews Toronto, ON
10/10

Best moving company

Great customer service , Carlos and reza took great care with our furniture, making sure they were safely delivered to our new address. I would highly recommend anyone looking for honest movers.

Approximate cost of services:
$800.00
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Company Response

Thank you so much for your review and recommending us!

We appreciate your kind words, as well as the time you took for writing this review for us! :)
Providing our customers with an stress-free moving experience is what we always aim for , and we are very grateful you feel this way about your move! It is always a pleasure to work for people who take the time to appreciate the quality and professionalism of the services they pay for. Every review we get helps us to improve our services, as well as shows prospective customers that Top town movers is a moving company that can be trusted to take the utmost care of their belongings.

We'd love to meet again, so consider booking us for your next move, whenever the time comes!
Top Town Movers Inc.
4163000607

Private User
Private User
Private User reviews Markham, ON
10/10

Moving service

After a lot of research to find the best moving company in the GTA we put our trust into Top town movers based on their reviews and they truly live up to their name. The whole process was very professional,
We highly recommend them and would call them again

Approximate cost of services:
$1,650.00
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Company Response

Thank you so much for your review and recommending us!

We appreciate your kind words, as well as the time you took for writing this review for us! :)
Providing our customers with an stress-free moving experience is what we always aim for , and we are very grateful you feel this way about your move! It is always a pleasure to work for people who take the time to appreciate the quality and professionalism of the services they pay for. Every review we get helps us to improve our services, as well as shows prospective customers that Top town movers is a moving company that can be trusted to take the utmost care of their belongings.

We'd love to meet again, so consider booking us for your next move, whenever the time comes!
Top Town Movers Inc.
4163000607

Chef in Toronto
Chef in Toronto
0 reviews Toronto, ON
0/10

TERRIBLE. DON'T MOVE WITH THIS PEOPLE

The worse company I have ever see in Canada. Broke items, scratches and paid for 1 hour more because they own problems with their truck. I have contact the agent that works in there today (monday) as my moving was Friday and their own crew said to contact them only Monday and now they are saying that I had 24h to state the damages. The agent called to scream at me in the phone as I was talking and she didn't let me finish a sentence as I was extremely upset trying to saying what was happening and she keep over talking me. One of the item was damage isn't possible to be repair and they are giving me $17 because they broke it. The item with taxes costs $300.
I was charged for 1h more because of travel time delay as the truck broke.
I have several items damaged as the treadmill and fridge.
A jewelry mirror stand broked with them paying $17 for the damage and a rail deattached without screws (we cannot find it anywhere in the home even the rail it self).

Approximate cost of services:
$4,870.00
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Richmond Hill
Richmond Hill
1 review Richmond Hill, ON
0/10

Horrible

DO NOT USE this company. They start off really nice and then a nightmare. They are careless, the damage is endless and take no responsibility. They didn’t label most of the boxes and mixed oily liquids with clothing. Beds collapsing after they reassembled. Left garage behind everywhere. Many conversations and detailed. They left items behind, 3 car loads. The worse experience ever. They will turn the blame on the customer. Protect yourself. I was charged more than double than the quote and then add additional charged on top of that. A few of many pictures attached.

Approximate cost of services:
$8,500.00
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Company Response

We are sorry to hear that your move did not go as the way you had portrayed it. Our customer’s satisfaction is our number one priority, and we take all customers concern serious and we escalate the matter to resolve the situation and satisfy our customers. At Top Town Movers, we treat our customer belongings like our own inventory.

In addition, you were provided with packing and moving services. During this time, you were not present, and we have evidence regarding this matter. In addition, your inventory submission was incorrect which led the labour time to exceed the estimation emailed. We highly recommend all customers to submit correct inventory for an estimation. All items were taken care with caution, we take before and after pictures when we pack and move customers items to avoid misled information, those pictures can be attached for further evidence.

Lastly, we had sent 3 additional movers at no extra charge to complete your move. Our movers worked back-to-back to complete your packing and moving services. In addition, our movers worked 2 full days to complete the services provided to you (Packing and Moving). No damages were caused throughout your move, as to your email there was a table that needed assembling and that was completed. Here at Top Town Movers, we have provided all the necessary steps in completing your packing and moving services. For further assistance, please do not hesitate to contact our Sales Manager Saba at 416-300-0607.

Top Town Movers Management

Private User
Private User
Private User reviews Toronto, ON
0/10

Moving Nightmare

What started off on a phone call with professional Office people, setting me up for a move the day of the move, after submitting my inventory list… The movers sent me a very small truck. Not only did we delay the move as they tried to call the office to sort this out that only opened at 9 AM (ridiculous)!!! They then, had to do multiple trips, costing me A lot more than I expected. They did not handle fragile items properly even though they were labelled and packaged securely. They broke multiple things. they offloaded items from their truck that did not belong to me. Items were missing the following day as we were unpacking, that they had to come back to brain and sort out as they mixed up inventory with another move !! (Nightmare) and when reaching out to them for broken pieces, and the missing pieces…. I found a way to blame customer rather than acknowledging what they did wrong! Finally after disputing with them they offered $.60 per pound on insurance they had me sign for the cover visas that were worth over $500. I would absolutely not recommend them to anyone!
Try some of my professional like three men and a truck!!!!!!

Approximate cost of services:
$3,500.00
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Company Response

We are sorry to hear that your move did not go as the way you had portrayed it. Our customer’s satisfaction is our number one priority, and we take all customers concern serious and we escalate the matter to resolve the situation and satisfy our customers.

At Top Town Movers, we never blame any customer for any inconvenience, but we do take into consideration different factors. When customers submit incorrect inventories, it does lead to problems, as we sent out an email stating we are not responsible for any inventory that is not listed. In addition, packaging was not done by Top Town Movers, and everything was handled with care. None of your items were hit against the wall or dropped, the movers took caution with all your items.

Also, all your items were returned to your final destination and your concern regarding your damaged items were escalated. You have submitted 2 items that were damaged, and we have been waiting on the links, so we are able to proceed with the reimbursing process. Without, any links to the items that were damaged, it is hard to identify the weights of the items that were damaged during your move. Our sales manager Saba and sales representative Parth have tried contacting you everyday since the day of your move, as you called in and emailed us regarding these damages, but you have made no response. We have emails with stamped date and time and recorded phone calls.

In addition, a 3% extra charge is applied when paying by visa and if you like I could send me more information regarding that. Also, as stated at the start of the move, and when the contract was given to you it states that the basic insurance coverage is $0.60 per pound. Please send me the links to the items that were damaged, we can either repair it or reimburse you based on the basic insurance coverage of $0.60 per pound.

Please give us a call at 416-300-0607 and our sales manager Saba and sales representative Parth, will help resolve this matter as soon as possible.

Thank you

Top Town Movers Management

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