Assured Basements

This is a complete review from start to finish about my experience with Assured Basements. For those who are considering them, I aim to provide a detailed explanation of my actual and complete experience.

Our home has gone through many renovations over the years, the basement being the most recent. Medium-sized basement, 650 sq ft being turned into a bedroom, bathroom, kitchenette and office area.

I can say from the outset that of all the contractors we've had, Assured Basements is the best one overall. Not perfect, but the best overall. I'll begin with Mike, the sales manager. When I called Assured Basements to get a quick estimate on the job, he took the time needed to discuss the job on the phone, and within a couple of hours, he was in Barrie, coming in from the GTA. He didn't mess around. He drew up plans according to what we might want. He is a real talker, which some will enjoy, some will not, but the man knows his job. He knows how to analyze a space and come up with accurate drawings. He also tries to close the deal quickly, and he does apply some pressure. This doesn't bother me because I know what I want, and I know it's his job, but it could turn some people off. Mike makes it clear that you should not waste your time looking elsewhere. In the end, he was right, in spite of us not being sure at first if we made the right move.

We did run into a glitch after we closed the deal and realized we needed a design change. Hollis (architect), Perry (supervisor) and Enrique (site manager) came to the home to help finalize our design, and they were professional. Again, these guys really know their jobs. They got everything revised on their laptops and we had a ready floor plan, down to the fixtures and wiring.

However, all of this pushed the cost up and we had to renegotiate our package. At this point, Ryan, the company manager, worked directly with us and in the end we got a fair price on the revised package.

When at the showroom to pick materials, Caneisha and Ryan spent hours with us choosing floors, doors, finishes, and getting the final choices updated. They use the Buildertrend app to plan and document everything. Everything is in front of you. Hollis and Perry also worked with us to update all drawings and make sure everything was clear.

Hollis is an expert in design and has a pleasant manner about him. Hes patient, thoughtful, and put us at ease.

Now for the construction. The project was estimated to take 8 weeks, but it really took 10. They got to about 95% done in 8 weeks, but a few parts took time to arrive and a few odds and ends needed fixing and those dragged on a bit. But basically, the crew was on schedule.

My most positive comments are reserved for Enrique. Enrique was the site manager and he was on site most days, either doing the work himself or managing subcontractors they brought in to do the electrical, etc.

Enrique is seriously good. He does good clean work, is responsive to requests, and ensures a high standard is maintained. If something doesnt look perfect, hell fix it. But more hes also a good guy. He was always so kind and sincere with whoever was at home, and was very respectful of the environment. He worked very hard, responded to all requests, and went the extra mile. Hes the one you will see and deal with the most, and he deserves full praise.

The basement came out looking beautiful. Everything we had imagined came to be reality, and overall the work met or exceeded our expectations. Ryan made sure we were satisfied. For example, the shower head was a bit low, being a basement shower, but they came up with an innovative lever to help raise the shower head so that tall people could fit underneath.

The bathroom/shower was the star of the show. The tiling work was great and the overall look and feel were more than we expected. The floors, baseboards, and doors were all installed perfectly, and the paint/finishing done to a high standard. The oak stairs look amazing.

Overall, Assured Basements delivered. In the end, they did everything they said they would do. Everything upfront and clear on their app, and aside from some delays, they were spot on with their estimates for everything. They could have finished the last few steps a bit earlier, but it's a small point.

In the end, we got a great basement at a very competitive price. While there can certainly be a few areas for improvement in the total experience, they still fully deserve 5 stars, and indeed they are the best overall contractor we have dealt with.

Got quotes from few other vendors before we settled with Assured Basement team bcz they were quick and efficient to get the ball rolling, from getting the contracts out to helping us with Financing and getting the project started on the dates we wanted them to.

Mike from sale team was great to work with, even Ryan who is the owner showed up to their office when we went there for material selection and helped us make the right choices as per our budget.

Work started on time and although few things could have been handled better from project management perspective, overall they were able to finish the project well.

Special mentions to Ahmed, Shane and I think Derek for their good work.

Overall good team to work with however there are always room for improvement.

Absolutely the best on what they do, would Recommend them to anyone looking to get there basement renovated

We decided to finish our basement and we absolutely love it! We initially got 3 quotes and Assured Basements was by far the best. The sales rep came to our home and spent a lot of time measuring the space and creating a drawing. Other companies did Zoom, which was fine, but one company wanted us to measure the basement ourselves and do a drawing etc. That seemed like way to much time and work. The quote from Assured was pretty accurate - except we ended up adding some upgrades, widened the hall at the bottom of the stairs, and moved the HRV unit. No regrets at all - was worth the extra cost for the finished product!

There were a lot of finishing options in the show-room. I liked how a lot of the modern finishes were already included in the base price. The bathroom, for example, was all included and we just bough our own mirror. The flooring we upgraded to Cortex as it looked so much better than the base vinyl product. It was approx 4k extra, but it looks amazing - I like it better than our hardwood upstairs! When the process began, it was very quick and I was surprised how quickly and efficiently things were done. The workers were nice and courteous. Things seemed to slow down towards the very end, but I was impressed with how the time-line was pretty on par with what we were told. We opted to do the tiles for the fireplace to our upstairs one as the wall perimeter around the TV and fireplace is pretty small in the basement. So we are just waiting to get that done. We opted to hold off on doing the wet-bar, but have all the rough-ins ready to go. This was to save cost and will do it in a year or two.

We purchased our fireplace separately as I found the exact same one for a few hundred dollars cheaper. I would suggest if you're looking to do a fireplace, then buy your own and have the workers install it. I found the same one from a store that was on sale. So it's worth looking into to save some money.

I would recommend Assured Basements and glad we got other quotes to compare, as we knew we made the right decision. Everyone was friendly and helpful and made sure we were happy with the final product. The architect really knew his stuff as well and the layout he proposed was far superior to other ones suggested from other companies.

Great company to work with - they do listen to customers. They fixed issues we were not satisfied with even if it entails a lot of work, and we appreciate that. They make sure we're happy with our basement and we are! Thanks to the whole team!

We recently had Assured Basements come in and do a shell solution for our basement. Andrej, Nathan and everyone we dealt with was very knowledgeable and professional. They kept us updated on all the work to be done, and finished in just 2 weeks. Plus they took the time to plan everything out and make sure it was up to code.

Because we had flooring that wasn't going to be replaced, and the painting/trim work is something we're okay with doing ourselves, the shell solution was perfect to save us some money.

We'd 100% recommend Assured Basements if you need a reliable and flexible company to finish your basement!

We would definitely recommend Assured Basements and are very happy with the results of our basement reno. From our initial meeting with Mike and our design consult with Hollis to the project support team (Ryan, Camilo, and Reilly) and standout onsite players (Derek and Jake), everyone was an absolute pleasure to work with. It's hard to name every single craftsperson and trades who played an important role in our basement redesign, but they were all wonderful and true experts in their fields. We can't thank everyone enough and look forward to enjoying our basement for many years to come.

From beginning to end, we were confident in the quality and the customer service care we received from Assured. Mike was an absolute delight from the moment he came to give us our estimate til the final inspection. Every single person who came in was very respectful and pleasant. A huge shout out to Enrique, who was our lead guy from day one! Any questions or concerns we had were answered promptly and dealt with swiftly by Enrique. He was present every day to ensure the quality of the work being done was up to Assured's standards! Thank you Mike and Enrique and all the other people involved in making our house feel more like a home.

Homestars review

Full transparency, everything on time as committed (for kitchens they set our expectation up front that there were delays). They were also flexible and adjusted when we changed our minds (last minute requests).

If anything wasnt quite right they fixed it no argument no questions (sometimes they called it out themselves I.e. shelving).
Ryan did a great job managing the project team & the backlog and came to check the work for himself to ensure the quality was A1 (as Mike would say Lexus and above).

These guys on their own do High Grade work and take accountability to ensure the quality is top shelf. Assured brings the best of the best together and scheduled them efficiently so you dont have to worry about the scheduling or the quality of work.

Some team members that really stood out were:

Framing- Enrique, Reilly and Abdo
Drywall - Arnoldo , Riley and Jake
Plumbing- Dwayne
Mudding taping & Paint - Victor
Backsplash - Emilio

Great job guys!

My family has had the pleasure of having Assured Basement build our basement oases. From our first contact with their sales manager Mike ( the money man LOl ) and Salik we felt at ease and decided that we wanted to have these guys do our basement. We had them draw up the plans for the basement based on the concept of what we wanted the basement to look like. After this, a WhatsApp group was created for our project as well as our introduction to the Buildertrend App; these tools were used throughout the project to communicate and set up a schedule as to when certain aspects of the job are to be done. After the initial plans were drawn. We then met with the architects Hollis and Camilo at our home where they did a more detailed drawing. Hollis and Camilo were patient and professional and they listen carefully to what we wanted and came up with some ideas that would utilize the space more efficiently. Our next meeting was at Assure Basement's office and the showroom where we did all our colour selections and did a few further changes to the building plan. After meeting The General Manager Ryan, and Project manager Andrej. My wife and I felt even more comfortable with the team and at this point, we were confident we had the right company for the job. On the first day of construction, the worker bees all showed up on time led by Ryan, Andrej, Nathan the job supervisor and a slew of carpenters. Towards the end of the project, there were a few snags but, we dont live in a perfect world and we have to be realistic and know some things will happen that are out of our control. Whenever there were any issues they were addressed immediately or as soon as possible. The team went above and beyond to ensure that we were happy with the work being done. The finished product was Awesome: Assured Basement lived up to their promise of a job well done. All materials and products used were top quality. They built us a beautiful washroom shower stall and kitchen that took our breath away; in addition to building our basement they were able to build us a well needed powder room using a portion of our mud room. I thank Katarina and the kitchen crew for the beautiful kitchen. Guys, you and your entire team did a Great job. My family and I thank you all, I can't remember all your names so I am asking the management to give you guys a big word thanks on our behalf. I can't find enough words to express how happy we are with the job well done. Thanks Assure, as you grow please dont lose the quality of customer care and the quality of your work. Keep making dreams come through, I salute you.