Last week I called this company to have my Miele dishwasher repaired. The receptionist said it was $79 for the service charge. I agreed. The repairman man came and stayed on the phone with technical support the entire time approximately 1 hour. I found this very unsettling. When I get my brakes repaired at Toyota not sure the mechanic needs to stay on the phone with Toyota technical support to assist in brake repair. I asked him if he repaired Miele on a regular basis. He said yes. He then said that I needed a new motor. I asked him what the cost was. He said he didn't have a clue...again bizarre that he didn't have a ball park if he knew Miele dishwasher. I asked is it expensive. He again showed his inexperience by answering I don't know...He said it was $310 for call and next visit to install part would include labour. Waiting two days finally receive quote:
$1649. So almost 2K to repair dishwasher with a 30 day warranty... Absurd. Called the receptionist to explain my dissatisfaction. Her name is KHUSHITA. I have rarely spoken to someone as rude, offensive and argumentative as this individual. I asked to speak to the owner and/or supervisor. She explained she was the boss and manager...and receptionist. This company is unprofessional, untrained, greedy and should be avoided at all costs. I am reaching out to Miele to ensure they are NOT on the list of approved repair companies.
- Approximate cost of services:
- $1,700.00
- Company Response
We're sorry to hear about your experience at our business and we'd love to make things right. The management approached you with possible solution to your problem. Hope you liked it. Please accept our apologies.