Gilbert

Last week I called this company to have my Miele dishwasher repaired. The receptionist said it was $79 for the service charge. I agreed. The repairman man came and stayed on the phone with technical support the entire time approximately 1 hour. I found this very unsettling. When I get my brakes repaired at Toyota not sure the mechanic needs to stay on the phone with Toyota technical support to assist in brake repair. I asked him if he repaired Miele on a regular basis. He said yes. He then said that I needed a new motor. I asked him what the cost was. He said he didn't have a clue...again bizarre that he didn't have a ball park if he knew Miele dishwasher. I asked is it expensive. He again showed his inexperience by answering I don't know...He said it was $310 for call and next visit to install part would include labour. Waiting two days finally receive quote: $1649. So almost 2K to repair dishwasher with a 30 day warranty... Absurd. Called the receptionist to explain my dissatisfaction. Her name is KHUSHITA. I have rarely spoken to someone as rude, offensive and argumentative as this individual. I asked to speak to the owner and/or supervisor. She explained she was the boss and manager...and receptionist. This company is unprofessional, untrained, greedy and should be avoided at all costs. I am reaching out to Miele to ensure they are NOT on the list of approved repair companies.