Elite Appliance Service - Ottawa

(Under warranty!) RE work order number 444293. I received a call a day in advance of our appointment from a lovely person who told me to expect the technician during a smaller window of time, and that in itself was helpful. The best was learning that the technicians are all double-vaxxed! Then the technician sent a text to let us know 30 min in advance to expect his arrival. He checked our machines and provided us with terrific tips and pointers about how best to maintain our washer and dryer. Very informative and thoughtful and very professional and nicely mannered.

Highly recommend the Elite appliance service. The customer service agent is really friendly and knowledgeable. Our warranty started date is different from the date on the purchased receipt. He explained how to contact Fisher & Paykel to get the service request from them so we could get the repair done under warranty. The technician was on time, friendly and knowledgeable. We need to book another appointment until the new tube arrives. The technician finds a way that temporarily fixes the problem, so we could try the dishwasher to see if there any other issue cause the leaking problem rather than the damaged tube.

Our dryer was shaking and making a terrible noise. Communication leading up to our appointment was excellent! The tech arrived within our service window and was professional and efficient. They fixed our dryer quickly and took the time to explain how it likely broke and what we could do in the future to avoid it happening again. Would DEFINITELY use their services again! Thank you so much (work order number :442224)

Work Order Ref:440381
We had issues with our washer giving an error on the delicate cycle only. Elite Appliance was able to book us within a week and sent a courtesy notification when they were 10 minutes away. There was an issue with the water value which they fixed but also ordered a new part to replace it as a re-assurance. They were very professional, on-time and fixed the issue

the service was no cost, still under warranty. On time, respectful of property and customers, knowledgeable, provided answers to any questions we had, professional. I will recommend this service to my friends and neighbors.

The warranty work they did was impeccable. These guys know what they are doing, friendly and informative! Very clean and they let you know when they are coming by with a small time frame

The technicians were very professional, courteous and clean. They arrived on time, removed there shoes upon entering the house and quickly diagnosed and corrected the problem. I was very satisfied with this workmanship.

The technician was on-time, friendly and knowledgeable. He explained all of the details of the issue as well as what needed to be done to fix it. He fixed the issue quickly. I also found the customer service team very helpful as well. Highly recommend! work order number: 439350

This was a warranty repair. The service call was answered day after I called and arrived on time the next day. The technician was polite and explained the problem and the repair.

Very happy with this service.

438413

Work Order # 434247 > Our refridgerator/freezer warmed up considerably. The techs came out, I told them what we were experiencing, they listened. Next thing I know it, our kitchen looked like an operating room. They had their diagnostics hooked up to everything and anything. A couple of hours later, they told me that what I thought was the issue, was not the issue. I thought it was a thermostat issue, but was actually the compressor. As we had bought the extended warranty, they gave us the lowdown of what to expect. I found the techs punctual, thorough, honest and upfront. They were also prompt with their service calls. After the part was replaced, we had regular follow ups with them to see how the fridge/freezer was working. Highly recommend these guys. I have already begun referring them to others. Great Job !!