MCM Tile & Stone Inc.

Tile & Stone Contractors
Richmond Hill ON L4B 0C1
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Reviews for MCM Tile & Stone Inc.

Average customer rating:
6 10 (2 reviews)

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Debra in Toronto
Debra in Toronto
4 reviews Toronto, ON
2/10

Unhappy with service

We hired Jason to install for sheets of Porcelanosa in our ensuite shower. We paid extra for Porcelanosa to provide book-matched sheets. My husband and I were out of town during installation but our interior designer was there. After the slabs were cut on site and three of them were installed, we were contacted and told that the fourth one didn't match. When we came home, we blew up the photos of the slabs and identified that the fourth one was installed upside down. Jason agreed to make a price adjustment which satisfied us. We paid the agreed amount and were told that after all other work in the room was done, they would come back to do a final caulking. In the meantime the grout along the inside corner pulled away and left a compromised seam. We contacted Jason several times and each time he said he'd come out the following week to repair the grout and caulk if necessary. He never did and we had our contractor add grout (not a colour match). Extremely poor service. Would never recommend these guys. Unhappily, we must look at the unmatched pieces for the rest of the life of the renovation.

Approximate cost of services:
$5,500.00
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Company Response

Not how this went at all, likewise we would not work with this customer again either. They were just looking for a deal, and we would gladly challenge anyone who knows and installs slabs to go over and have a look at the quality to judge it. The install was fantastic. Cracking in corners of walls happens with wall movement in almost all installs over time and anyone who builds or is a contractor would know this. We agreed to go back and silicone but the customers didn't want to pay as silicone was not included in the original quote. The slabs that weren't book matched did not have heavy veining and it was an honest mistake that happens to the best of us, we agreed to replace it but they wanted a discount instead which we also agreed to.
Non the less we appreciate the way you feel and are sorry you are unhappy with the results.

Private User
Private User
0 reviews Toronto, ON

First Review

10/10

Stone / Porcelain installation on Wall

Jason installed porcelain slabs on the wall in living room where the fireplace is installed .

Jason installed

His perfect book matching of the design and his precision on the corners is outstanding .

Jason is a tile and stone Master, His attention to detail and skilful workmanship results in a masterpiece.

I greatly appreciate your perfection and meticulous work. I am very happy with the results!! Its a Beautiful Masterpiece

Approximate cost of services:
$3,600.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about MCM Tile & Stone Inc.

Welcome to MCM Tile & Stone Inc The team at MCM Tile aims to consistently deliver a top quality installation as well as customer experience. We are reliable, professional and hardworking. Over 18 years of experience and counting!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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