Had an issue with our kitchen's electric range, was concerned about the safety of operating the unit. Adrian contacted me within a few minutes of my request, answered all of my questions, provided me a quote (clearly explained pricing), and promptly scheduled a service call.
Misha (the technician) arrived on time, found and explained the problem, and promptly performed the repair. No surprises.
Thanks to Adrian for your awesome service - fast, professional, and friendly. Would recommend.