- Approximate cost of services:
- $8,200.00
- Company Response
Dear Betty and Philip,
Thank you for taking the time to share your detailed feedback regarding your recent experience with Titan Landscaping. We sincerely apologize for the disappointment you have encountered with the finishing of the rock laying and weed growth in your front yard.
We appreciate your acknowledgment of our hard work, especially under challenging weather conditions. However, we understand that the outcome did not meet your expectations. From our understanding, the area of concern is regarding additional work not being provided rather then our company addressing your concerns. Although, a proper walk through was completed and got a satisfactory approval. You eventually were unsatisfied which we sincerely apologize for as we want the best for our clients.
Despite a concern being brought to our attention eight weeks after on (June 25th) our initial service on (April 25th). Our commitment to customer satisfaction remains unwavering. Our team promptly returned to address the concerns and rectify any issues caused. We do apologize if there was a miss understanding regarding weed growth and our separate maintence services. We kindly informed you that ongoing maintence services would be required for this lawn as weeds are never permanently removed. Nonetheless, our team went back for (weed removal, weed spray, dirt removal equivalent to 5 full shovels and edge fixing) while still providing free additional rock. All free of charge in hopes of restoring your trust in our services.
Ultimately, four months after our team had initially completed the work and 2 months after we have returned to address areas of concern providing free rocks and services. We received an email on (Aug 13) not to negotiate nor suggest but rather to inform Titan landscaping of keeping outstanding pay from this job which is simply not adequate.
We understand you're still unsatisfied and there may have been misunderstandings. We're happy to explain and come to an agreement. Your feedback is valuable to us, and we aim to provide the best for our customers. Please call or email us so we can make this right.
Sincerely,
Titan Landscaping