reFRESH Housekeeping & Concierge Services

House & Apartment Cleaning
Vaughan ON L4J 7L2
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House & Apartment Cleaning
reFRESH Housekeeping & Concierge Services
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Review for reFRESH Housekeeping & Concierge Services

Average customer rating:
0 10 (1 reviews)

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Renogal in Gores Landing
Renogal in Gores Landing
2 reviews Toronto, ON

First Review

0/10

Negligent with Covid Protocols

Upon arrival they wore masks and then they took them off during the cleaning. The owner says they will wear PPE, but they completely ignored the Covid protocols and didn’t care. When I called to complain the owner said they forgot to wear the masks. Convenient excuse. I would never use them again and would not recommend them.

Approximate cost of services:
$400.00
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Company Response

Hi Laura - Thanks for taking the time to provide this feedback and speaking to us by phone. We have sent you an email with further information. We are glad that you were generally pleased with the level of cleaning service, but understand that you were not fully satisfied with the experience. We take every complaint seriously and we take our COVID-19 policy seriously. We have debriefed with our staff.
Understanding that vigorous cleaning is strenuous work, we understand that one staff briefly removed her mask. We have followed up with our staff to re-emphasize the need to wear their masks and gloves for everyone’s protection at all times when on site. As a small business, we appreciate this opportunity to improve and continue to grow. We hope that this service being provided to you for free, goes some way to improving your experience. If you have any other feedback, we would be pleased to discuss those with you privately.
All the best and have a reFRESHing day!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about reFRESH Housekeeping & Concierge Services

reFRESH Housekeeping & Concierge Services Inc. , is a GTA-based business specializing in residential cleaning, housekeeping, commercial cleaning & concierge services. Our business was created by a team of 3 experienced female entrepreneurs to provide personalized solutions to our clients’ in-home needs, including cleaning, laundry, meal preparation and cooking.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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