Home Service Professionals

Heating & Air Conditioning
London ON N6L 1E8
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Heating & Air Conditioning
Home Service Professionals
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81%

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Reviews by rating (past 12 months)

Reviews for Home Service Professionals

Average customer rating:
8.4 10 (15 reviews)

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Brock
Brock
1 review London, ON
10/10

Duct cleaning

Cannot believe how much stuff the technician removed from our vents. He did a very thorough job and even offered to add an air freshening spray into the vents at no additional cost to us. Cant say enough good things about his work!

Approximate cost of services:
$249.00
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Lisa
Lisa
1 review London, ON
10/10

Broken air conditioning call

I called this company when my air conditioning stopped working when it was sweltering hot. The technician was great and determined I had a spiders nest that was preventing it from working. He washed the unit and has been great ever since. Definitely recommend the company

Approximate cost of services:
$169.00
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triggermel
triggermel
1 review Sarnia, ON
2/10

STAY AWAY - WOULD NOT RECOMMEND

I purchased a new furnace, AC and tankless hot water. The install was mediocre at best. The technician didn't tack the gas supply line for the hot water to anything, it was just hanging from my basement ceiling. Took a while to get someone out to fix it.

The warranty visit (2x a year for 10 yrs) is a JOKE!! The office staff calls constantly, even thou she just called, to book an appt. For example - this winter check she called twice in one week to book. We made an appt the first call, so not sure why she called again. She said no one puts notes on the file but it is her, the same person calling each time. The warranty didn't show up and no one called to say he wouldn't make it. She called me the next day to say sorry she didn't know and rebooked.

The warranty guy finally comes out takes a quick look, then tries to up-sell you. They are very aggressive and pushy and use the loophole that they are there for warranty which makes their house call legal. Even thou I specifically say at each call NO SALES ALLOWED.

A day or two later, the office staff calls again. This time they need to book the tech guy. Tech guy actually shows up when scheduled. (Josh was great).

Now today, not even a week later the office staff calls AGAIN (same girl) to book warranty guy. I told her warranty guy already showed up and tech guy even showed up. She again said she didn't have notes saying the guys came out. Then again today 5hrs later that SAME office staff calls to book AGAIN. I again told her it was already booked and completed. She again apologized saying she didn't have notes.

This is the most incompetent company I have EVER dealt with. How can you not know you already called, booked, and booked for service calls. I mean the same person twice in one day.

I can't wait til my contract is complete and these people can get out of my house!!

Please don't confuse the company and do-nothing warranty guys with the service techs. The guy that did come out, Josh, did an amazing job. He was knowledgeable and polite. Feel bad that he is working for such a joke of a company!!

Approximate cost of services:
$10,000.00
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Company Response

We cannot determine a past client this would be and they mention names of employees we do not have. Please investigate

Private User
Private User
Private User reviews London, ON
9/10

kitchen bathroom & Dryer

Usually doing work around the house can be very stressful and a big headache. A family member of mine referred me to homestars and now I smile anytime I step into my home. The most friendly, time efficient and respectful people Ive ever encountered. I will NEVER go anywhere else when it comes to home renovations

Approximate cost of services:
$10.00
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Greg in London
Greg in London
1 review London, ON
10/10

Clean dryer vent

Just had our dryer vent cleaned and what a great job Ted did.
He explained everything he was going to do and put everything back in its place when he was done. Our dryer vented thru the roof so it was a more tricky job yet Ted got it done in a timely manner.
He even wiped down the floor on his way out.
Ted and Melanie was very courteous and polite dealing with us.
We will use them again when needed.
Thank you to the both of you for a job well done!

Approximate cost of services:
$170.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Tecumseh, ON
10/10

Product

Hot water on demand is the way to save money and save room
Also big fuel saving

Approximate cost of services:
$5,000.00
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kevan in Toronto
kevan in Toronto
0 reviews London, ON
10/10

Hvac install

We had the new heat pump system put in best thing we purchased saving alot . I highly recommend them

Approximate cost of services:
$12,000.00
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Andrew & Christina in Toronto
Andrew & Christina in Toronto
1 review London, ON
8/10

Installed tankless water heater

Great service and excellent service tech at our house. Thanks so much. We got a quote and the product was installed the next day. The service technician Hank was amazing and fixed a few things that he didn't have to fix. Honestly goes a long way.

Approximate cost of services:
$350,000.00
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Private User
Private User
Private User reviews Bowmanville, ON
9/10

Furnace service

I called the company initially because I thought I had to replace my furnace that had died. The technician, Chris, came out to our home and after checking everything out he told me that he didn’t see the point of replacing my unit right away as he thought I had another couple of years still. He was able to fix it for $129. Part included. What most impressed me though was how he took the time to walk me through how it worked and explained why it had been broken. He knew how to explain things on my level, someone with ZERO knowledge on what a furnace does or how it works. I’d highly recommend him

Approximate cost of services:
$129.00
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Elizabeth in Bowmanville
Elizabeth in Bowmanville
1 review Bowmanville, ON
10/10

Service

I called the company when my furnace broke and had no heat. The technician came out at 8:30 on a Friday night and made sure he had the unit up and running before leaving. He was great!!

Approximate cost of services:
$229.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Home Service Professionals

At Home Service Professionals we are committed to providing top quality service and products to our customers. We are a locally owned and operated business that has gradually expanded to serve South Western Ontario. We have three main divisions through which we offer our equipment and services.

Our HVAC department carries high quality brands such as American Standard for Furnace and Air Conditioning units, along with other notable brands such as Navien for our Tankless Water Heaters. Our technicians can help you find out which options suit your individual needs the best as well as letting you know if you're eligible for any rebates. We at HSP pride ourselves on the work that our installers do, with each job being tailored to the customers specifications. Check the Installs page to see some of the work that has been completed.

​Our Water department carries products to solve just about any water quality issue we've come across. Issues such as taste, odour, hardness along with many other irritants and problems can be removed with the correct equipment. Our line of products include both self-contained drinking water units as well as whole home solutions. For municipal city water, well water and many other sources, our technicians can identify which equipment will help solve your water quality issues.

Our Air department focuses on providing air quality products and services. These include ultraviolet light and Hepa filter units along with Duct & Dryer Vent Cleaning services. Our technicians will provide information on how dirty ducts can lead to inefficient heating and cooling throughout a home along with solutions to those issues. Check our booking page to see when we're available in your area.

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.