triggermel

I purchased a new furnace, AC and tankless hot water. The install was mediocre at best. The technician didn't tack the gas supply line for the hot water to anything, it was just hanging from my basement ceiling. Took a while to get someone out to fix it. The warranty visit (2x a year for 10 yrs) is a JOKE!! The office staff calls constantly, even thou she just called, to book an appt. For example - this winter check she called twice in one week to book. We made an appt the first call, so not sure why she called again. She said no one puts notes on the file but it is her, the same person calling each time. The warranty didn't show up and no one called to say he wouldn't make it. She called me the next day to say sorry she didn't know and rebooked. The warranty guy finally comes out takes a quick look, then tries to up-sell you. They are very aggressive and pushy and use the loophole that they are there for warranty which makes their house call legal. Even thou I specifically say at each call NO SALES ALLOWED. A day or two later, the office staff calls again. This time they need to book the tech guy. Tech guy actually shows up when scheduled. (Josh was great). Now today, not even a week later the office staff calls AGAIN (same girl) to book warranty guy. I told her warranty guy already showed up and tech guy even showed up. She again said she didn't have notes saying the guys came out. Then again today 5hrs later that SAME office staff calls to book AGAIN. I again told her it was already booked and completed. She again apologized saying she didn't have notes. This is the most incompetent company I have EVER dealt with. How can you not know you already called, booked, and booked for service calls. I mean the same person twice in one day. I can't wait til my contract is complete and these people can get out of my house!! Please don't confuse the company and do-nothing warranty guys with the service techs. The guy that did come out, Josh, did an amazing job. He was knowledgeable and polite. Feel bad that he is working for such a joke of a company!!