For the past 4 years I paid annual check-up in advance. My 2023 appointment in November got pushed back to Jan. 2024 and again to March 2024 for my Dru Richelieu gas fireplace , my main source of heat since electric baseboards cost more. Excuses were that one technician was sick and no one else to take over and then emergency no heat client so I was pushed back in the queue. How can a company let you down and service main source of heat at the end of winter? Well they did and I did not renew contract with them.
- Approximate cost of services:
- $125.00
- Company Response
We're sorry to hear this happened. We can understand how frustrating this must be, and we want to assure you we are taking your comments seriously. Our team will be reaching out to you to discuss this and make it right. In the meantime, if you have any other questions or concerns, please call us at (705) 419-0934. Thank you and we look forward to talking with you.