Skyline Roofing

We hired Skyline Roofing in the Spring of 2023 to complete the replacement of our family cottage's roof, as well as completing an animal abatement and total clean up, which would cost us an additional $7000 on top of the main roof replacement cost. While the new roof was ultimately completed by the end of the Summer, the abatement, which was supposed to include a complete disinfection of the affected areas within the dwelling, as well as the removal and complete disposal of all ruined furniture and items within the dwelling, was never completed as promised. Minor clean-up was completed inside but most of the destroyed/soiled furniture and items were left inside of the place with incomplete being completed. On top of this, the eave troughs were left in a horrible state, filled with debris from the roof replacement, which should have been cleaned out after the roof work was completed. Due to the clogged eaves troughs, a lot of water was pouring down from the roof directly, causing a lot of erosion around the foundation.

After repeated texts/calls to Matteo in the late Summer/early Fall inquiring about the timeline of completion of this outstanding work, we were finally able to schedule a time to meet him and his team up at the cottage to express our concerns and highlight what still needed to be completed. We had also not met him or his team to give the final sign-off for the roof completion. On this scheduled date, Matteo and team didn't end up showing up and numerous texts and calls were not met with an answer. We later received an apology from Matteo saying that he and his team were too tied up with other things to make it that day and we worked with him afterwards to schedule another date to meet him and possibly his team up there, which he promised to make sure to attend. We had agreed to meet at 9am on this new agreed date in the early Fall but he and his team also ultimately ended up no-showing AGAIN, with no responses to texts/calls afterwards. We decided that we had to take on the task of moving all of the soiled/ruined furniture and items outside of the cottage ourselves as to not waste another day up there (not a fun task without the proper equipment/measures in place), so that everything was in one simple large pile to be picked up, hoping that this would be the minimum they could still do for us. This was of course very frustrating and extremely unprofessional as we had put aside two separate full days of our time to help highlight these incomplete issues, as well as the fact that we had already paid for these services in full ($7000!).

Since this second no-show incident, nothing has been done to rectify the situation in the last few months. At this point, we don't believe the outstanding work will ever be completed, nor will we be able to have the opportunity to properly go over and sign-off on the roof work that was done, including confirming warranty information (there is no way to confirm that the roof was really completed in entirety).

We feel really let down by Skyline Roofing, Matteo and his brother Daniel, especially since we trusted them implicitly, and definitely don't recommend their services.

Did a flat roof less than a year ago and already leaking. Paid over 15,000$ for a 10 years warranty but Matteo and Primo don't even return calls, texts or email. I m going to take them to court if anybody wants to join me, contact me: sylvain.terzolo@gmail.com
Avoid at all cost !!

We have 6 leaks as a result of poor roof job Matteo performed. After promising our team he will show, I finally decided to call himself.

He said he will come on Sunday which was my day off. Since it was quite a drive from my home, I stressed to him so and told him I will be coming especially for him.

He still did not show up and did not bother to call. He could have stood my up during workdays but instead he decided to do it on Sunday. Not a single speck of care and total apathy.

I have the conversation on the record. Very disrespectful in addition to the leaks I have to deal with for the past few months.

Save your money and pick someone who would respect you.

Update: Matteo contacted me and said he will fix the issue and asked me if I would remove the feedback after he does. I said ok. He seemed like he really cared. Then asked me to record where the leaks are and that he will come "next week." Then he disappeared again and ignored my messages AGAIN.

WARNING......NOW THAT I HAVE YOUR ATTENTION.IF YOU'RE TIRED OF WASTING YOUR TIME DEALING WITH ALL THE BIG,MEDIUM OR SMALL ROOFING COMPANIES WITH THEIR BROKEN PROMISES,INFLATED COSTS, NO SHOWS ETC. THEN I'VE SOLVED YOUR PROBLEMS.BYE A STROKE OF GOOD LUCK.I FOUND SKYLINE ROOFING(MAKE SURE THAT YOU CONTACT THE RIGHT COMPANY AND NOT A COPY CAT) THE RIGHT ONE IS SKYLINE ROOFING...SIMCOE/MUSKOKA/G.T.A..WITH ONE CALL TO MATTEO,THE JOB WAS SET AND COMPLETED WITH NO PROBLEMS.IT'S STILL HARD TO BELIEVE.MY SON IN TORONTO IS ALSO PENDING A JOB AT HIS HOME.THANKS AGAIN MATTEO.A SATISFIED CUSTOMER.

I couldnt be more thankful of the service that Matteo and team provided. Not only did they produce quality results the service was amazing from start to finish. They also have reasonable pricing. They never failed to respond in a timely manner which eased my stress in our emergency flooding situation. Huge shoutout to Matteo for the patience and kindness he has shown. I would recommend SkyLine Roofing for all your roofing needs as they are knowledgeable, reliable and trustworthy.

Professional team to help you solve problems, save time and effort! Very good service attitude, trustworthy!

Skyline Roofing did a profesional job to stop the leaking. I would recommend his service.

My roof was leaking and Matt provided fast solution and explained things very well. Recommend his service

I had a great experience with skyline roofing. Matteo was very friendly, trustworthy and accommodating. He was quick to respond to any questions and made a stressful situation easy to deal with. I would not hesitate to recommend him to family and friends.

Matteo and Primo and the people behind skyline roofing are the epitome of what contractors should be. While conducting service for another house they noticed significant damage to my roof they advised me of the damage and showed photos and took me to observe the damage myself. There pricing, speed and ability to be flexible due to my work schedule was absolutely amazing.

They ensured everything was taken care of and repairs were made promptly and efficiently due to impending storms.

They are absolute professionals and should be commended . I would highly recommend skyline roofing for anyone looking. Roof repairs are extremely costly and time consuming but skyline is all about customer service and skilled work.

Well done guys!