Ridge Energy Consultants Inc

I was referred to S***F K**N of Ridge Energy Consultant by my vendor. On my first phone call with him, he sounded very nice and professional so I decided to hire him right away to do energy audit at my house. So, he came to do the pre-retrofit energy audit and everything went well.

After I received the report and completed the recommended upgrades, I contacted him again to do the post-retrofit audit. When I asked when he would come to conduct the post-retrofit audit, he didn't give me a definitive schedule and only said he would come "when he is in the area". He complained about heavy traffic in 401 and that it took a long time to get to my house, etc.

So, I contacted him again and asked for a schedule, but instead of giving me a schedule he got upset and just told me to go get another Energy Advisor. I was shocked!!! This is something I didn't expect it.

This is very unprofessional conduct! I mean, if he felt that my place was too far or too difficult for him to reach, then he shouldn't have received the job in the first place. Why did he take the first part of the job (pre-retrofit) willingly but then felt so reluctant and refused to complete the second part (post-retrofit)?

Anyway, I finally got another Energy Advisor to complete the post-retrofit study and we found out that S***F K**N did not give me an invoice for the pre-retrofit study that I paid earlier. So, I contacted him again asking for the invoice. Despite my multiple emails to him, he just ghosted me and never replied nor give me an invoice. Very unprofessional conduct!!!

I called Ridge Energy 1-888 numbers multiple times and left voice messages, but nobody ever get back to me. Very bad customer service!!

Hired Ridge Energy to do an home energy audit, they took payment but never submitted the paper work yet and not sent me the results of the final audit also(Almost 5 to 6 month completed). I have been trying to get a hold of customer service many times but no response. I am out of pocket thousands of dollars for home improvement costs

My final energy audit was done by Mike from Ridge Energy on April 29, 2023 and audit fee cheque of $734.50 was cashed right away on May 01, 2023. Mike was supposed to submit final audit report to Enbridge right away. In spite of so many personal call and texted messages to Mike, he didn't take any action and wasted my time.
After contacting Enbridge for the rebate cheque on Sept. 05, 2023, I was shocked to find out that Mike had not submitted final audit report to Enbridge till to date. So, I contacted him and after no response from him, I called Ridge Energy where no one is there to pick up the phone but all the time leave your message.
After lots of tries, On Sept.20,23, I was informed by Plan Administrator Maya that Mike has submitted final audit report.
After enquiring with Enbridge, I was totally in disbelief that Mike had submitted final audit report on September 12, 2023 wherein he had completed final audit on April 29.2023. It was huge delay of 18 weeks (4.5 months) Now Enbridge says that because of lots claims, I may have to wait for 24 to 30 weeks (6 to 7 months) from Sept.12.23 when the final audit report was submitted by Mike. Enbridge follow by final audit submission date in que.
I can't believe that so much lethargy by Mike and Ridge Energy. Upon contacting Maya again, she said that she has no answer other than that Ridge Energy was taken over by other company. so there was two months delay which is also not excusable.
I am in big financial loss and so much hardship due to Mike and Ridge Energy.
DON'T TRUST THIS COMPANY OR THEIR ENERGY AUDITORS.

Hired Ridge Energy to do an energy home inspection, they took payment but never submitted the paper work nor sent me the results of the final audit. Out of 20 calls they have picked up twice and advised they would call back within 5 minutes. I am out of pocket thousands of dollars for home improvement costs and can't recoup the money without the survey. The contractor they hired out is also not responding to emails or calls his company is Niagara Peninsula Home Inspections.

I had the absolute worst experience with this company. We had an auditor come to our house back in May to do an energy Audit for the greener home initiative. The auditor was under contract to ridge energy. My review matches some of the other poor reviews. All was great getting him to come do the audit, he was quick and very friendly. We scheduled him in for the post audit which was also quick. I paid our invoice right away and then for months the auditor refused to upload our paperwork needed to complete the grant. He stopped responding to my emails in which case I had no choice but to deal with Ridge Energy. At first they answered my calls, I was given the run around and the auditor was blamed with no ownership on their part. I was dealing with Summer who was a nightmare to deal with. She would never call me back, never rectified the situation and never answered emails or her phone and apparently she's the manager!! It wasn't until I was reading Google reviews that I came across another contact named Paul, I reached out to him, heard back right away and within a week or so, the paperwork was finally submitted to Greener homes. How is it that I dealt with phone calls and emails for months only for Paul to fix it in a week?? This tells me there's a whole bunch of people not doing their jobs. Don't use this company, very untrustworthy!!!

The response time was great until after the audit was finished. My audit and upgrades have been finished for months but I cannot complete the greener home grant because the energy audit consultant has not uploaded the post retrofit evaluation to the government site. I have sent multiple emails and yet still the post retrofit has not been uploaded. I shouldnt have paid the guy until he uploaded it to the greener home grant website. I do not recommend this company.
My energy upgrades were completed in March and it is now September and I still have not gotten this figured out.

I should have looked Google reviews before contacting one of the energy auditors at ridge

Response is great till your audit is done. Post audit you need to send multiple emails to get a response. When asked how long it takes to get a report I am told 3 weeks by the auditor, he sounded as if I would get the report next day.

Called the 1800 number to ask how long it would take to get the report. I was told by receptionist, no idea on how long would take.

My energy auditor in London was very professional, and provided tons of useful information about how to improve the energy efficiency of our home. He even gave us lots of tips about how to approach some of the tasks which made it much easier.
I would highly recommend this company, and I refer them often!

We were looking for fast and quick response so we then hired Energy Consultant from Ridge Energy truely they came on time with prior notification and performed throughly inspoection and then did instllation. This company is top for the quality services. Thanks Philipe for detailed information and guding us.

The representative who conducted the home energy audit and subsequent follow-up was very thorough and knowledgeable. He provided me with a number of additional tips on how to further improve the efficiency of my home. The best part was that they filed all the necessary paperwork that qualified me for a rebate.