Prime Appliance Repairs

FOR YOUR SAKE PLEASE READ THIS BEFORE YOU HIRE THEM.

I booked them on the 24 Dec 2022, Gatluak came on the 26th to repair the oven( we had taken the door apart to clean it and couldnt put it together again) . He obviously hadnt a clue but continued. Switching pieces back and forth, ( asking me if I had taken photos while I was taking it apart - which was a good idea of course ) he unscrewed the oven door without securing it, had it slam shut. Fortunately we were able to find the screws that flew over the floor. He didnt take the door off. Which I suggested. Then he broke the side bar. Casually Added it to the bill!!! 100$ charged was charged that day. He Promised to bring the part on the 27th and come at 5 pm. He called at 10 minutes to 5 on the 27th and said- he didnt realize the office was closed. Couldnt get the part.( he realized the office was closed 10 minutes before the appointment ) Kept us waiting till almost 5 pm to give this pathetic excuse.

Then said he will do his best to come on the 28th morning. I made it clear that I would be in my clinic from 3 pm. So it had to be done before that. I didnt get any news that morning so I called at about 12 pm. Gatluak didnt answer but said hed call me back ASAP - through a text message. Then he called me at 4 pm. I was with a patient I was unable to pick up. Since then he has been avoiding my calls.

I finally called the main line to ask what was going on. Michael said he would escalate it to have Gatluak call me early the next day.

This didnt happen so I called back the next afternoon. I was told that he would come on the 3 Jan 2023 1400-1830. In keeping with what is his norm, he called just before 1700 to tell me he cant make it. Again forcing us to waste an entire afternoon.

The best is about how much he charged ME for the part HE broke. Initially it was 25$ then 35$ all the time telling me he was doing me a big favour by not charging me full price for the part he broke .

On the first day he said I would have to pay 100$ and another 190$ the next day. I guess he saw me in my scrubs on the last day so the price jumped by 100$- he charged my wife 277 $ on the final day. The discounted part which he broke was finally changed to 75$. First $25 then, $35 then $75.

The total he told me it was going to be $290( including the $100 paid) he told me twice that I would have to pay $ 190 the next day.
What was finally charged was a total of $377.88 ! I guess he figured that I earn enough money so overcharging me is ok?

They have no respect for you or your time. They cant be trusted financially and theyll charge you for the parts they brake during the repair process. If you still want to hire them, I wish you all the best and I hope you will be treated more honestly and better than I was. Have a wonderful 2023.