They were prompt upon arrival but did not come with their all their own tools. They were asking my husband for numerous items and was only able to fix the dryer and not the washer. It took him hours to locate the issue and while my husband was watching him, the technician explained what was going on and what the problem was. The owner (Sam) then called my husband and indicated that it was a different issue that would cost much more as he was trying to gauge us for more money. My husband said I am willing to pay $150 for your time take it or leave it as he was asking for over $450 saying new parts were needed which was not true. The technician left only fixing the dryer and indicated they would call regarding how to fix the washer. The owner Sam never followed up (assuming because he knew he had been caught red handed) and we ended up going with another company to fix the remaining appliance which was the washer. Overall, sneaky operation which I would not trust or recommend to anyone in the future.
- Approximate cost of services:
- $150.00
- Company Response
Hello,
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with repairing your washer.We pride ourselves on our appliance repair service and the high quality standards we maintain. We would like to make things right.
You can expect a call from our manger Mark soon to discuss what occurred and how we might make it up to you.
Yours sincerely,
Fixify appliance repair team