YSF Appliance Repair

Youssef was dispatched to my home to repair my KirtchenAid fridge. He was friendly and very knowledgable. He quickly diagnosed the problem and had a plan. He booked everything for me, as this was a service call thru Whirlpool, in terms of parts and the next appointment which took at of stress off me. He communicated with me directly, and was prompt. My fridge had another issue (not making ice) 30 days later, so I reached out to him directly. He promptly called me back, explaining that I had to call Whirlpool to book the appointment, but remembered everything about my Fridge. He also walked me thru a test over the phone which identified that there was no error code, and he suggested that the fridge may not be cold enough to produce ice. We spent the weekend cooking and opening the fridge non stop which was probably the issue, as within 6 hours its started making ice. I let him know by text, and got back to me right away. The point here is great customer communication, and a willingness to help another person which make him above and beyond.