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Thank you so much Pam & Dave for the great review. We try our best to give our customers the best experience possible. I'm so glad we were able to do that. It was a pleasure to work with you as well.
Re roof home and covered deck porch and roof new garage
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The drip edge was not forgotten and has been installed and I do have photos showing this. It was installed prior to the eavestrough and was photographed by Sheldon at the eave install. You had stated that your contractor had told you that the drip edge was not the right size. You had said that we didn't install the drip edge. You had said that you had your accredited roofer replace the drip edge. You had said that the inspector would see that there is no drip edge. All very confusing to me. We have not ignored your e-mails and phone calls,(there have been several) and there is in fact no way to appease you. We have suggested to have an ARCA Accredited Roof Inspector go out to assess the roof and if in fact there is an issue with the install we would be happy to correct it, we have sent out the service tech and the eaves installer. We have not refused to warranty the work as there is simply nothing to warranty. To date you have rejected everything that I have said or suggested.
As stated previously:
1. The roof is done correctly and to all industry standards.
2. The drip edge is an industry standard drip edge.
3. The overhang of the shingles is also the industry standard.
4. The issue with water running behind your trough is not a roof issue.
The proper solution to resolve this issue is to close off the top edge of the eavestrough and up under the drip edge with some custom metal to extend the eavestrough back.
I'm so sorry Ken! I didn't realize I hadn't responded. Thank you so much for the great review. It was truly a pleasure!!
It was a pleasure working with you from start to finish. We're happy you are pleased with a job well done. Enjoy!!!
