Deceptive illegal practices by ADT, no regard for customers
I signed on 3 years ago for a 36 month contract. I have dutifully paid for 36 months. Now that I have told them I want to stop their services, they say that I actually signed on for 39 months! A complete and utter deception. This is deceptive and illegal practice. I even have paperwork that says 36 months!!!
Second problem is the alarm system keeps beeping every day even if the alarm is not set to arm. I have to disarm it every single time it beeps. There is something wrong with the system obviously. This company has refused to fix the problem. They said they will someone to come fix it only if I pay them to!! Can you believe this nonsense?
I will report them to the better business bureau and I will launch legal action for illegal deceptive practices.
- Approximate cost of services:
- $500.00
- Company Response
Good morning Mr. Tjandra. I am sorry to read that we did not come inot a common ground in regards of your account. In order to assist you further can you contct me at mcaron@adt.ca? Madeleine Caron Executive Esclations at ADT Canada Inc.