Quote #11088
I cannot believe such amateurs can actually run a business.
We had booked a moving from Toronto to Montreal, with a 3-month storage plan.
Everything went well until the delivery date was approaching. We started receiving a lot of texts to confirm if certain items were ours (see picture). This started to worry us.
On the moving date, they forgot to deliver a lot of items (among which our mattress, our 1000$ stroller and a few other items that we had confirmed were ours based on their texts). They broke our buffet.
After the initial delivery, we asked again and again for them to search for the missing items, which they did 1 month later, and delivered them without any warning. If we had not insisted, we would not have heard from them.
Communication was awful from the day things started to go wrong on their end. They stopped replying to our texts, were telling me that things were not so bad on the phone.
We ended up never getting any compensation for any of the late delivery or the broken items, while being charged way more than what the quote suggested.
To be avoided at all costs.
- Approximate cost of services:
- $3,000.00
- Company Response
Hi there,
Thank you for sharing your feedback. We sincerely apologize for the experience you had during your move. This is certainly not the level of service we aim to provide, and we take your concerns very seriously.
We understand how frustrating and stressful it must have been to deal with missing and damaged items, as well as poor communication. Your trust in us, especially for a long-distance move with storage, is something we value greatly, and we regret that we fell short in meeting your expectations.
We are actively investigating what went wrong with your move and why there were communication gaps on our end. While this won’t change the difficulties you faced, we want to ensure that this does not happen again in the future to you or any other customer.
As for the damaged and missing items, we would like to discuss this further to see if there’s anything we can do to address the situation, as customer satisfaction is our priority. Please contact us directly at customerservice@happyendingmovers.com, so we can resolve this to the best of our ability.
We are committed to improving our processes and ensuring a much smoother experience for future customers. Again, we deeply apologize and thank you for bringing these matters to our attention.
Sincerely,