Happy Ending Movers

Moving & Storage
Toronto ON M5V 2J1
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HomeStars
Moving & Storage
Happy Ending Movers
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75%

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Reviews by rating (past 12 months)

Reviews for Happy Ending Movers

Average customer rating:
7.6 10 (36 reviews)

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Ben S
Ben S
1 review Vancouver, BC
10/10

Long Distance Move

I recently hired Happy Ending Movers for my move from Montreal to Burnaby, BC.
They arrived on time and handled all my belongings with care. They were super helpful with unloading and setting things up in my new place

Approximate cost of services:
$4,500.00
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Janice Nawaz in Toronto
Janice Nawaz in Toronto
1 review Mississauga, ON
10/10

My house move

The team was on point with packing and hauling all my stuff. My things made it to Dallas without a scratch, and I couldn't be happier. Plus, the complimentary supplies were spot-on, so I always knew my stuff was protected well.

Approximate cost of services:
$4,300.00
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Justine in Chateauguay
Justine in Chateauguay
1 review Le Plateau-Mont-Royal,
0/10

Worst moving company ever.

Quote #11088

I cannot believe such amateurs can actually run a business.

We had booked a moving from Toronto to Montreal, with a 3-month storage plan.
Everything went well until the delivery date was approaching. We started receiving a lot of texts to confirm if certain items were ours (see picture). This started to worry us.

On the moving date, they forgot to deliver a lot of items (among which our mattress, our 1000$ stroller and a few other items that we had confirmed were ours based on their texts). They broke our buffet.

After the initial delivery, we asked again and again for them to search for the missing items, which they did 1 month later, and delivered them without any warning. If we had not insisted, we would not have heard from them.

Communication was awful from the day things started to go wrong on their end. They stopped replying to our texts, were telling me that things were not so bad on the phone.

We ended up never getting any compensation for any of the late delivery or the broken items, while being charged way more than what the quote suggested.

To be avoided at all costs.

Approximate cost of services:
$3,000.00
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Company Response

Hi there,

Thank you for sharing your feedback. We sincerely apologize for the experience you had during your move. This is certainly not the level of service we aim to provide, and we take your concerns very seriously.

We understand how frustrating and stressful it must have been to deal with missing and damaged items, as well as poor communication. Your trust in us, especially for a long-distance move with storage, is something we value greatly, and we regret that we fell short in meeting your expectations.

We are actively investigating what went wrong with your move and why there were communication gaps on our end. While this won’t change the difficulties you faced, we want to ensure that this does not happen again in the future to you or any other customer.

As for the damaged and missing items, we would like to discuss this further to see if there’s anything we can do to address the situation, as customer satisfaction is our priority. Please contact us directly at customerservice@happyendingmovers.com, so we can resolve this to the best of our ability.

We are committed to improving our processes and ensuring a much smoother experience for future customers. Again, we deeply apologize and thank you for bringing these matters to our attention.

Sincerely,

Private User
Private User
Private User reviews Scarborough, ON
10/10

Thank you for making it so easy!

Although I'm not very good at assembling furniture, the movers finished it in just one hour. Everything was assembled flawlessly, which spared me from an enormous hassle. I really appreciate their help with moving my things!

Approximate cost of services:
$705.00
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Private User
Private User
Private User reviews Vancouver, BC
10/10

Absolutely reliable!!

The movers were careful not only with my furniture but also with the walls. They used padding and took their time navigating through narrow hallways leaving no marks behind.

Approximate cost of services:
$3,700.00
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Private User
Private User
Private User reviews Edmonton, AB
10/10

Peaceful Service!

The three of them worked effectively together to serve customers very well. They moved quite quickly, competently, and thoughtfully. It was fantastic that they acted as our movers. They're fantastic in every conceivable way.

Approximate cost of services:
$3,682.00
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Private User
Private User
Private User reviews Parham, ON
10/10

Outstanding!

The staff noted all my demands and needs, ensuring they followed through. I applaud them!

Approximate cost of services:
$3,700.00
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Private User
Private User
Private User reviews Yarker, ON
10/10

GOOD experience!

My initial encounter with them was fantastic. The communication from the beginning to the end was excellent!

Approximate cost of services:
$3,500.00
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Private User
Private User
Private User reviews Old Toronto, ON
10/10

Perfect Service!

They were like sunlight on a dreary day, willing to help and reveal secrets. They were as nice as a golden puppy from the first call until the final delivery. They were straightforward and honest.

Approximate cost of services:
$4,000.00
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Private User
Private User
Private User reviews Old Toronto, ON
10/10

Great care was taken!

My encounter with Happy Ending Movers was excellent. They executed the move swiftly and took great care to avoid any damage to the furniture and walls. I strongly recommend their services and plan to enlist them for my next move.

Approximate cost of services:
$3,500.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Happy Ending Movers

A HAPPY ENDING IS OUR GUARANTEE! At HAPPY ENDING MOVERS no move is too big or too small for us. From small homes with tight tricky spaces to large homes with four or more bedrooms, we have the experienced movers and equipment to handle it all. We’ll make your move ...
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