- Approximate cost of services:
- $4,500.00
Hi there,
Thank you for sharing your feedback. We sincerely apologize for the experience you had during your move. This is certainly not the level of service we aim to provide, and we take your concerns very seriously.
We understand how frustrating and stressful it must have been to deal with missing and damaged items, as well as poor communication. Your trust in us, especially for a long-distance move with storage, is something we value greatly, and we regret that we fell short in meeting your expectations.
We are actively investigating what went wrong with your move and why there were communication gaps on our end. While this won’t change the difficulties you faced, we want to ensure that this does not happen again in the future to you or any other customer.
As for the damaged and missing items, we would like to discuss this further to see if there’s anything we can do to address the situation, as customer satisfaction is our priority. Please contact us directly at customerservice@happyendingmovers.com, so we can resolve this to the best of our ability.
We are committed to improving our processes and ensuring a much smoother experience for future customers. Again, we deeply apologize and thank you for bringing these matters to our attention.
Sincerely,
Thank you for making it so easy!