Happy Ending Movers

I recently had the unfortunate experience of hiring Happy Ending Movers Canada for a move, and it was nothing short of a complete disaster. I wouldn't wish this company on my worst enemy. I wish I could give them zero stars, but one star is the lowest rating allowed.

Unprofessionalism:
Happy Ending Movers Canada defines unprofessionalism. From the moment they arrived, it was clear that they had no respect for their customers or their belongings. Their team was disorganized, rude, and acted as if they were doing us a favor by being there. They showed up late, didn't introduce themselves properly, and seemed more interested in chatting with each other than getting the job done.

Upfront Payment Hassle:
One of the most infuriating aspects of dealing with Happy Ending Movers Canada was their insistence on demanding payment upfront. They were practically begging for money before they had even begun moving a single item. It felt like they were more interested in our money than in providing a service.

Delayed Service:
To add insult to injury, Happy Ending Movers Canada did not complete the job on time. They were slow, inefficient, and seemed to have no concept of time management. What should have been a relatively straightforward move turned into a never-ending nightmare. We were left waiting for hours on end, and they showed no remorse for the inconvenience they caused.

Damage to Belongings:
The pinnacle of their incompetence came when they managed to damage our expensive TV and TV stand. Their carelessness was astonishing. It was clear that they had no regard for the fragile nature of our electronics and furniture. When we pointed out the damage, they refused to take any responsibility for it and brushed it off as if it was our fault.

Lack of Customer Support:
As if the moving day itself wasn't enough of a nightmare, our experience with Happy Ending Movers Canada continued to deteriorate in the days following the move. We realized the extent of the damage to our TV and TV stand only after the chaos of the move had subsided. We promptly contacted the company via email to initiate a claim for the damages, following the procedure outlined in their contract.

However, what followed was a complete lack of responsiveness on their part. Our emails seemed to disappear into a void, never receiving so much as an acknowledgment, let alone a substantive response. It was as if they had a policy of ignoring customer complaints altogether. We also tried calling their customer service line multiple times, but it felt like we were shouting into the void. They consistently failed to pick up the phone, and when they did, we were met with excuses and vague promises of someone getting back to us, which never happened.

Evading Responsibility:
Happy Ending Movers Canada's refusal to take responsibility for the damages was infuriating. It was clear that they had no intention of honoring their obligations under their contract, which explicitly stated that they would cover damages caused during the move. Their dismissive attitude towards our concerns and their lack of communication left us feeling helpless.

This complete lack of accountability and responsiveness only added insult to injury. It's one thing to make a mistake, but it's another to dodge responsibility and ignore your customers' pleas for resolution. We have now filed a BBB Complaint and waiting to hear from them