Terrible job of house cleaning
I hired Clean and Clear to do a thorough cleaning of my mother's home while she was away for funeral. I explicitly told the representative, who was friendly and always replied to email, what I wanted done which was a deep cleaning of the entire home, including the kitchen applicances and steam cleaning of the upholstery and couches. I received an excellent quote so I went ahead with the project. The price was too good to be true and I should have realized that. They came to clean on a Monday. I went to inspect the home and the deep cleaning was terribly done (eg. they didn't touch the interior or exterior of stove) and no steam cleaning occured. I emailed the rep to see if the cleaners were coming back to complete the work. Even he thought perhaps they went for a break. Turns out they said they were done. The rep was extremely apologetic, offered a discount and promised to have a different crew do the job the next day. I returned the following day to see the job they had done. They certainly did a better job than the first crew but still it was the deep cleaning I paid for (eg windows still dirty/light switch not touched) and again no steam cleaning. I took pictures of the couches and area rug before and after. No change. I sent the pictures to the rep who could not believe what he saw. He said his cleaners did the best they could and the work was done. This was clearly not the case as evidenced by the pictures. I told him I did not want his crew to come back and I would hire a different company to do the steam cleaning. He agreed, was apologetic, and gave a further discount. For that reason alone I am giving 2 stars instead of zero. The reviews here seem great for the outdoor cleaning of eavestroughs and the like. Clearly this company does not know how to clean the interior of homes yet. I most certainly would not recommend this company for home cleaning.
- Approximate cost of services:
- $150.00
- Company Response
I'm sorry to hear the outcome of this project and how your expectations were not met. But I am glad to hear the rep was respectful and customer service oriented to provide you with a deeper discount for the troubles. We appreciate the honest review