Follow-up to my previous review, Maydone contacted me to review my concerns, they then offered to replace the damaged part at no cost, Adel (the repairman who did the original inspection) came today and replaced the part, Adel was very polite, explained what he did, balanced my machine and gave me some wonderful tips, he made up for my previous experience so I decided to change my rating. Thanks Adel.
I contacted Maydone based on their HomeStars review, repairman came on Friday Aug 12 determined the drain pump needed to be replaced, the company sent me a quote, I paid the initial charge of $99.00 +tax and agreed to have the work completed, was promised within 4 business days, on Thursday I contacted the company re appointment, had to send 4 emails before a call was returned on Friday to book appt for Monday. 2 men arrived on Monday, after installing the pump I was told there was a leak, this leak was not there when the previous repairman did his inspection, the new quote was an additional $200. Total repair $626. Also the repairman tried to collect $219.00 (this amt was already included in the quote from the company, which I was required to pay online). I decided not to proceed with the additional repair, will find another trustworthy person/company to deal with, this was a very disappointing and expensive experience.
- Approximate cost of services:
- $439.80
- Company Response
Dear Pam,
Thank you very much, we are glad that everything worked well for you.
We do always try to do the best for our customers.
Please feel free to reach out to us for your future projects.
Regards
Igor