Blue Jay Irrigation

This is a sentence in the president's story about his father and BlueJays history. "Blue Jay was built on the core values of Customers First, Humbly Confident, Integrity, Reputation and Persistence." After buying their sprinkler system & being the best customer we could be for 13 years they cancelled their opening & closing service of that system. Why, because I had the audacity of wanting to speak to the president about an incident with our system. It flooded half the front yard during the night after they opened it. It took me a month of being insistent upon speaking to him to receive his call. I asked him if he was aware of the details of what happened. He said he was aware of it. I thanked him for calling and told him I just wanted to make sure he knew what happened. My wife & I were very surprised at how unfriendly the call was but did not let it bother us. They completed the closing in the fall. When I contacted them about services for 2023 I received an email that they had made changes to their services and would no longer provide us with any. We are in our late 70s and have no idea how to open or close a sprinkler system. They did not care & obviously felt I was too pushy wanting to speak with the boss. It was the new Business Manager who insisted I had to speak to him only. He taped our call without notifying me he was doing so. Be very careful with this company because this is not a company that values the customer first anymore. They are very good at what they do but someone has a childish thin skin & you will definitely not come first with BlueJay Irrigation.

- Installed irrigation on an existing lawn (front = 11, and back = 13)
- Several sprinkler heads installed with flow control and rain sensor

I also had them install different types of irrigation heads that they normally dont. They had no problem, accommodating me by installing the ones i wanted without a hitch.

I should point out that heir ditch witch that did the digging (to install the piping) my lawn was left a complete mess with hills in the backyard -- lots of tire tracks and pits, and scalped grass (exposed soil). Not their fault really since it was inevitable when installing an irrigation. To this day i still don't know how they could have gotten around this. They did try their best to make it look cleaner when done though. Just wish the industry had a better way that didn't damage the grass as badly.

Interestingly, for the front they did a descent job in repairing the lawn after their work since they had to hand dig to install the pipe instead of using the witch tool. Hardly noticeable damage to the lawn when done.

Interestingly, the following days after install i had some issues (e.g. wrong heads (for the arc) installed and the spray pattern was incorrect and the location of 1 head was wrong). They were very quick to return and resolve all of these minor problems and verified them thoroughly. They went as far as retested the system to identify if other problems existed which was nice.

They are probably one of the few companies that genuinely care to do a good job. I highly recommend them.