Horizon Reno Group Ltd.

Horizon Reno Group did our bathroom, kitchen and flooring in our home in Mount Albert. Bruno came out to provide a quote and though his quote was not the cheapest, we decided to go with Horizon because he was the only one who made us feel comfortable right from the start. Bruno patiently worked with me on various adjustments with the initial quote and provided options until I was satisfied with the work and budget before proceeding. He is not like other contractors who take a lumpsum deposit at the time of booking but rather just a small deposit to confirm and then the payment schedule is set up according to the milestones of the jobs being completed throughout the different stages of the renovation. We were not living at the house and Bruno made sure to update us and send pics as the renovation progressed. We had to stop by the house a couple times to drop off some materials and the team working was always pleasant and friendly. The place was always left clean as much as possible when the work was finished. Even at the end, everything was cleaned and disposed properly. Shout-out also to Harley who was in charge of making the kitchen cabinets and counters and was so pleasant to deal with when we were there. Also to Laura from the office who keeps communication going through the reno phase as the payments are made.

We were so happy with Bruno's and Horizon's work that we are considering them to do our basement reno in the near future. And I have currently recommended Horizon to a family member who will be meeting Bruno for their home renovation as well. Thank you Bruno and team for such a wonderful renovation experience.

I recently had the pleasure of working with Horizon Reno to renovate my kitchen, and I couldn't be happier with the results. From start to finish, their professionalism, attention to detail, and commitment to delivering top-notch quality work exceeded my expectations.

First and foremost, the communication with Horizon Reno was excellent. They listened carefully to my ideas and requirements, and their team offered valuable suggestions and insights that greatly enhanced the overall design. Throughout the project, they kept me informed about progress, timelines, and any unexpected developments, ensuring that there were no surprises along the way.

The craftsmanship displayed by Horizon Reno was truly outstanding. The transformation of my kitchen is nothing short of remarkable. Every aspect of the renovation, from the meticulous installation of new cabinetry to the flawless tile work and plumbing, was executed with precision and care. It's evident that they take immense pride in their work, and the result speaks for itselfa kitchen that is not only functional but also aesthetically stunning.

Moreover, I was impressed with Horizon Reno's dedication to maintaining a clean and organized workspace. They took great care to minimize disruptions to my daily routine and cleaned up thoroughly at the end of each workday, leaving my home in a liveable condition throughout the project.

Another notable aspect of my experience with Horizon Reno was their commitment to staying within budget. The initial estimate they provided was accurate, and there were no hidden costs or unexpected expenses. This transparency and honesty are qualities I greatly appreciated and respected.

This company has proven themselves to be an exceptional construction company, and I wholeheartedly recommend their services. The quality of their work, coupled with their professionalism and commitment to client satisfaction, sets them apart in the industry. My kitchen renovation was a smooth and enjoyable experience, thanks to Horizon Reno, and I couldn't be happier with the end result. If you're looking for a construction company for your next project, look no further than Horizon Renothey are simply the best.

Horizon Reno Group exceeded my expectations during our recent home renovation project. From start to finish, their team demonstrated exceptional professionalism. Their attention to detail was evident in every aspect of the project, from the initial design phase to the final touches.

The communication with Horizon Reno Group was outstanding, and they kept us informed every step of the way. They worked diligently to ensure the project stayed on schedule and within budget, which was greatly appreciated.

What truly sets Horizon Reno Group apart is their commitment to our satisfaction. They went above and beyond to address any concerns promptly, ensuring that we were thrilled with the end result.

I can confidently say that Horizon Reno Group is a top-notch renovation company that I would highly recommend to anyone looking to transform their home.

Thank you Bruno and team.

I have nothing but great things to say about Bruno and his team. I shopped around and got quotes from 6 different companies and I had this feeling about Bruno that he was trustworthy and would get the job done. He started the project when he said he was going to start and finished within the timeline he said he would finish. Him and his team were detailed, efficient, clean (as clean as a reno can be) and did an exceptional job on our basement renovation. He created a very detailed contract and followed through on everything he committed to and then some. He never made any of our requests feel like a burden or impossible and worked together with us to make our vision come to life. I cant thank him enough for all hes done and cant wait to enjoy the space! 10/10 would recommend Horizon Reno Group. Save yourself all the time researching and just go with Bruno!

I had 8 estimates done on my bathroom. When Bruno came he was a little more expencive then the rest of my quotes, not by much but I just got a great vibe off him. He was very Profesional, I only seen Bruno the day of the estimate, due to the fact I wasnt living there while the reno was going on. I had my mom and daughter stopping in once and a while. So the rest of the job was done over FaceTime. He was done the reno 2 days earlier than anticipated. I walk in my bathroom and close the door and I feel like im in someone elses house. It's so beautiful. I now know I picked the right person for this job. He sticks to the contract 100% but that's what we want right! He went ot of his way to pick up some tiles for me in mississauga. His tile work is so straight even when working with a crooked little cottage. I had bought and picked all my fixtures and it turned out amazing. I would highly recommend Bruno and his crew.

Horizon Reno group, Bruno and his crew were amazing to deal with. I felt confident I was able to bring up any questions or concerns I had and they were answered and exceeded my expectations every time.

They worked in my condo, added a new room with a closet. Removed a wall from my living room to kitchen, and did all my floors. They understood all the condo regulations and provided all the documentation a condo may ask for before I even asked.

Its really hard to find a god Reno group that will work in a condo, look no further!

I hired Horizon Reno Group to renovate the bathrooms in my loft and do miscellaneous small fixes such as painting, regrouting my backsplash, replacing a closet door and hanging a light over my kitchen peninsula. Bruno and his team were very professional, responsive and easy to work with. The renovation turned out great and I would definitely recommend Horizon Reno Group for a project of this type.

Thank you very much to Bruno, Tobi and their team. It has been an absolute pleasure dealing with Horizon and the quality of work is awesome. I tried to get a reliable firm to renovate my condo for a few years and no luck. You can't go wrong with Horizon, they made the process very straight forward and above board. I've already recommended Horizon to all of my friends.

We were looking to upgrade our master bathroom from the basic version provided by our builder. We shared our vision with Bruno when he came for a site visit. He was punctual, polite and professional on the initial visit while also taking the time to educate us on the specs of the job. He described each phase in the project and provided a detailed estimate by end of day. After reviewing the estimate we agreed to move forward with only one request..."Could this job be completed by Christmas?" Demolition started Monday December 12th and much like and HGTV renovation show everything was executed with precision right to completion on Friday December 23rd. Everything was handled with care, they ensured that multiple surfaces were protected to avoid damage. The entire team did a phenomenal job. Bruno gave his word and he honoured it. Too often we hear horror stories about unreliable companies but "Horizon Reno Group" is a dream come true. Our renovation came in on time, on budget and remained within scope. Bruno gave us the best Christmas gift of 2022 that we will enjoy for many years to come. If we could give him 20 Stars we certainly would have.

I first met with Bruno back in Nov/Dec 2021 when he came to see my kitchen condo to provide me a quote. I had told him I would be using Ikea for the cabinets but needed the scope of work to be done ( removing a wall, electrical, plumbing..etc). He inspected everything and assured me he has completed renovations in many condos and has also installed many Ikea kitchens so he would be able to install my cabinets instead of using Ikea installers. My first thoughts of Bruno was that he was friendly, professional and seemed like a trustworthy person. He had great 5 star reviews and was a bit more reasonably priced compared to some other quotes I got, so I decided to go ahead with Bruno for my condo kitchen reno. Well what a nightmare.......
To start with, my reno started July 4th and I just recently finished... Almost 5 months later I have a COMPLETED kitchen!

Here's a long list of issues I had with Bruno:

He had electricians that didn't want to do the job stating there was 'too much' concrete - it's a condo building! .. he finally had an electrician do the job a week later which delayed the renovation.
Only once Bruno started my job did he tell me I had to upgrade my electrical panel, which was not part of the initial quote. He had been at my condo intially and saw my panel, you would think he would have advised me of this initially and the new panel would have been factored in the cost.

Throughout the whole process of installing my cabinets, I was told there were missing cabinets/items and I took time off work going back and forth to Ikea to get the missing items only to have confirmed with his crew after that the items were actually there all along they just didn't know how to install them and thought they were the wrong items. I took unnecessary time off work and wasted my time and gas money.
I was also told that my pantry didn't fit with my fridge and Bruno was frustrated telling me Ikea's measurements were incorrect so I down sized my pantry to make things work. Now the scope of the work provided to him had that a 3" built out wall was to be installed behind the cabinets to run the electrical and plumbing, I came to find out myself later that he actually did a 5" built out, therefore the reason my initial pantry didn't work.
And although Bruno was not involved in the measurements and design planning with Ikea, he did take measurements of my kitchen himself and also had a copy of Ikea's measurements and design so had there been any discrepancies you would think as a professional contractor he would have advised me initially so there wouldn't be any issue during the process.

He had poor communication, didn't explain to his crew that my laundry pantry needed a modification to fit my laundry machines; his crew had to redo it 3*!
Yet Bruno put blame on me for delays...

I had a sink catcher I paid extra for, yet Bruno
took it upon himself to change it because he states it didn't fit. And although I was home he didn't think it was necessary to advise me, the homeowner of this change. I only noticed this later myself.

He knew my kitchen island was navy blue and was supposed to provide the outlets/plates for my island... Yet he was going to install white ones. As a professional contractor you would think he knows he needs to match the color of the cabinets.. I had to find and purchase blue ones myself. His electrician accidentally punctured a hole in my island. To save on his labour cost he advised me to just add another outlet yet didn't pay for the cost of me having to purchase another blue outlet & plate.

My design which Bruno had, stated I had a cooktop and separate built-in oven, he failed to communicate that to the electrician who only installed 1 outlet. Although I was assured this was fine there should have been 2 outlets to support both units. My under cabinet lighting had to be runned through some of my cabinets because his crew didn't do the job correctly.

An electrical outlet was installed above my cooktop, and when the quartz backsplash was being measured, the workers had expressed concerns with that outlet being there, I spoke to Bruno who assured me this outlet was fine and they can go ahead and install the backsplash as it was. Well I was later told by 2 electricians this was not by code and when I advised Bruno of my concerns, his solution was to cover the outlet with a blank plate! I told him that was not acceptable as I've spent a lot of money. Instead of taking ownership of his mistakes, he told his crew to pack up and leave and he would not be finishing the job as my job was 'costing him too much money'. His mistake, yet didn't want to take ownership, just wanted to walk away from an incomplete job after I had already paid him for most of the job.

I also had a flood in my condo which was due to a pipe he did not solder properly. I had to pay another plumbing company to inspect where the water was coming from because Bruno had already walked out on my job and was not responding to my emails.
It was not until I submitted a complaint through the Better Business Bureau that I received a response from Bruno that he would send his crew to fix the water leak, remove the outlet above my cooktop and replace the quartz backsplash. There was water damage to my baseboards which he didn't replace, and there was still work that was not completed in my kitchen and I had to pay someone else to finish the job

I also had multiple knicks and scratches to my interior doors which were newly installed and painted.

Through all of this he not once apologized for anything.
I was nothing by respectful and kind to him and his crew and he took advantage of my niceness.
He even blocked me on WhatsApp after he walked out on my job. Claims I was not respecting his business hours yet he himself messaged me after business hours many times. Completely unnecessary and unprofessional.

Working with Bruno was a horrible experience.
After going through a bad seperation, my kitchen renovation represented a new positive beginning yet Bruno just made it a horrible negative experience and yet his response on the BBB was that I was difficult and how he never wants to deal with 'this type of client again'.

Anyone looking at this company for your next project, good luck!