Fencescape

Fences & Gates
Ottawa ON K1G 3W3
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The Goddards in Goulbourn
The Goddards in Goulbourn
3 reviews Ottawa, ON
8/10

Customer service and quality of product and workmanship.

After the first winter we noticed the piece on top of the gate needed to be replaced. Since it was less than 10 months since the job was done we thought Fencescape would honour their job. We realize that pressure treated wood can split over time, but it has been less than 10 months. This could not have been a quality piece of wood when they attached it. My husband contacted Fencescape and they want $120 to replace the one board. After seeing the picture we sent to them, Patrick agreed to replace it with no charge.

Approximate cost of services:
$2,938.00
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The Goddards in Goulbourn
The Goddards in Goulbourn
3 reviews Ottawa, ON
1/10

Customer service and quality of product and workmanship.

We had our property fenced in two stages. The first stage was the east side and had it done by a different company in 2018. In 2019 when we were ready to do the west and south sides, the first company was unavailable, so we contracted with Fencescape. They were to do it in June. Our job job got bumped and delayed several times and was finally completed in September. On painting all of the fencing this spring, it became obvious to my husband and I the quality of the product and workmanship done by Fencescape was much inferior to that done by our previous contractor Mike Simpson. In particular, the piece on top of the gate needs to be replaced. Since it has only been about 10 months since the job was done we thought Fencescape would honour their job. We realize that pressure treated wood can split over time, but it has been less than 10 months. This could not have been a quality piece of wood when they attached it. My husband contacted Fencescape and they want $120 to replace the one board. Unbelievable considering the fact that they are working in the area anyway.

Approximate cost of services:
$2,938.00