Empower Home Comfort

Formerly Enerhome Heating & Cooling
Heating & Air Conditioning
Toronto ON M4N 3N1
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Reviews for Empower Home Comfort

Average customer rating:
9.6 10 (215 reviews)

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NORM
NORM
4 reviews East York, ON
7/10

new furnace and heat pump / heat pump freezing when air running

Nov 2023, I got 2 quotes for Empower home comfort for a furnace and a heat pump. I was told the Carrier brand was a better company and a little more expensive so I selected this brand.
In the Winter time the furnace was great as the motor was a little better then my previous furnace however when summer came alone the heat pump in cool mode was great for the first few weeks. It kept the house nice and cool.
One morning, we noticed water coming from the furnace as the coils froze on me. I called the office and within a day they promptly sent out a tech to investigate the issue. Unfortunately he could not resolve the issue so they sent out the second level support tech to test the head pump coolant.
The second level support could not resolve the issue so they did sent the third level support tech that has a lot of knowledge on the manufacture's product. The third level support tech noted that this issue will be corrected due to his knowledge of the manufacture products.
The appointment had a time frame of 4 hours and was told the issue will be corrected by the end of the appointment.
With his intense knowledge of the product, he was able to identify the issue and correct by end end of the appointment. He has also noted that Empower Home Comfort will set a follow up appointment to ensure everything is still in working order and no added issues.
There are many good qualities about this company, they will send a pic of the Tech, a bio of the tech, they will put on shoe covers when walking around the house, and the receptionist response to emails in a timely fashion.
By the end of the appointment the Tech explained the issue and how he was able to address to ensure this does not happen again. He even took the time to answer some of my questions.
Some issues can take place, but the company still has good qualities that many others forgotten about. This is why I would still use this company in the future.

Approximate cost of services:
$15,500.00
1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to share your detailed experience with us, Norm! We're pleased to hear that our team provided you with excellent service throughout your furnace and heat pump installation process. While it's disappointing to hear about the initial issue with your heat pump during the summer months, we're glad that our technicians responded promptly and worked diligently to resolve the problem, utilizing their expertise effectively.

At Empower Home Comfort, we strive to deliver not only quality products like the Carrier brand but also exceptional customer service. We're delighted that you found value in the little details, such as receiving technician bios, their use of shoe covers, and our responsive receptionist.

Your feedback is invaluable to us, and it reinforces our commitment to ensuring that every customer receives the highest level of care and attention. Should you have any further questions or require assistance in the future, please do not hesitate to reach out. We look forward to serving you again and ensuring your continued comfort and satisfaction. Thank you once again for choosing Empower Home Comfort.

Cheers!~
Team Empower

Ruslan from Toronto
Ruslan from Toronto
2 reviews Old Toronto, ON
10/10

Furnace and Heat Pump replace

Our furnace was making a noise, and their technician GK Geo was quick to diagnose and issue. We ended up choosing to place the furnace, and the sales person, Stan, went out of his way to give lots of choices, explain each choice, and then really meet our budget.

The install crew worked really hard and did the whole installation in 1 long 12 hour day!

Approximate cost of services:
$10,000.00
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Company Response

Thank you Ruslan for the amazing review and for sharing your experience with us! We're thrilled to hear that GK Geo was able to diagnose and resolve the issue with your furnace promptly. It's fantastic that Stan provided such thorough guidance, explaining all your options and ensuring everything fit within your budget.

We truly appreciate your patience during the long installation day. Our install crew works tirelessly to ensure everything is set up perfectly, and it's wonderful to hear their efforts paid off.

If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help ensure your home remains comfortable with your new furnace. Thanks again for choosing us!

Cheers!~
Team Empower

Private User
Private User
Private User reviews Brampton, ON
8/10

Heat pump

Service person took care to explain what was done and was throw in servicing the unit.
We are on a service plan.

Approximate cost of services:
$18.00
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Company Response

Hi there, thank you so much for the kind review! We're so glad to hear that you've had a good experience with our service technician! We're dedicated to helping our customers solve HVAC-related problems and provide them with tailor-made solutions for their home's comfort needs. If you ever have any HVAC-related questions or needs, don't hesitate to reach out to us. We're always happy to assist!

Cheers!~
Team Empower

lmbortnick in Renfrew
lmbortnick in Renfrew
3 reviews Old Toronto, ON
9/10

New heat pump and Furnace

Empower did a good job from initial meeting through installation. Stan, the salesman, went out of his way to solve a tricky install and is a real assert to the company. Installers were professional and knew their building code inside and out. Have recommended them to both close family and friends.

Approximate cost of services:
$14,000.00
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Company Response

Hi Laurence, thank you so much for the kind review and recommendation! We're so glad to hear that you've had a good experience with our comfort consultant Stan, as well as our installation team members! We're dedicated to helping our customers solve HVAC-related problems and provide them with tailor-made solutions for their home's comfort needs. If you ever have any HVAC-related questions or needs, don't hesitate to reach out to us. We're always happy to assist!

Cheers!~
Team Empower

Carol Pearce in Toronto
Carol Pearce in Toronto
3 reviews York, ON
10/10

Air Heat Pump and Furnace

I am super impressed with the personal care of the salesman, Stan Maceachen. He went out of his way to come on a weekend to help move a washer and dryer and then on another time, after a long day, being on the far opposite side of GTA, drove to my house to provide me with heaters so the place wouldn't get cold before the job was done. I am also thankful for the dedication of G. Singh who worked 3 days on the air heat pump & furnace, (14 hours one of those days) trying to get the furnace to work, which had to be customized to fit around a pillar.

Approximate cost of services:
$15,500.00
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Company Response

Hi Carol, thank you so much for the amazing review! We're thrilled to hear about your positive experience with our comfort consultant, Stan, and our team of dedicated installers lead by G! It's wonderful to know that Stan went above and beyond to ensure your comfort and satisfaction during the installation of your heat pump and furnace. At Empower, we take pride in delivering personalized care and top-notch service to our customers! Please don't hesitate to reach out to us if you have any other HVAC-related needs! We're always happy to help!

Cheers!~
Team Empower

Dwight
Dwight
1 review Pickering, ON
10/10

Heat Pump and Furnace Installation

I had a great experience with Empower. My goal was to get a heat pump on the rebate programs and so I evaluated 5 companies. Stan was my consultant from Empower. He was informative in his sales pitch, but adjusted to the level of my research into heat pump.

It took several weeks for me to complete my comparison among the HVAC companies but I found Empower's pricing to be reasonable and transparent. Along the way Stan presented me with different options to fit the system within my budget, and I was happy that he had both a ton of experience in the industry but also the ability to adjust to my needs.

The installation team led by Farzad was top-notch. He called me to ask to start the installation a day earlier as it would allow for the new furnace to be installed and provide heat the first night and the full system to be completed the next day. In hindsight a 2 day installation for a mixed-fuel system is a good idea.

Farzad was very professional, and he did the installation in a very customer friendly way, adjusting to my preferences.

Overall I was very impressed with Empower and would recommend

Approximate cost of services:
$14,000.00
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Company Response

Hi Dwight, thank you so much for the review and recommendation! We are so excited to hear that you've had a good experience with our sales and installation team members. We are so glad to know you Stan was able to provide you with all the information you needed to make a decision and that Farzad and his team provided you with an installation experience that you were happy with. At Empower, we take pride in delivering personalized care and top-notch service to our customers! Please don't hesitate to reach out to us if you have any other HVAC-related needs! We're always happy to help!

Cheers!~
Team Empower

Michael in Concord
Michael in Concord
3 reviews Mississauga, ON
9/10

Some Technicians make mistakes - but they admit and rectify issues quickly

After replacing the heat exchanger on my Rinnai tankless, I noticed that the cover was secured with 4 different bolts - none were the correct thread of M4! After brining this to their attention, Empower immediately rectified the problem. In fact they went out of their way to apologize and the original technician stopped by to explain what had happened and that he had, at the time, made notes to return with the correct fasteners - he had simply forgot to do so. I feel that this says a lot about a company when they rectify mistakes so quickly - even when the mistake occurred months earlier.

Approximate cost of services:
$1.00
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Company Response

Hi Michael,
Thank you for updating your review and sharing your revised experience with us. Your feedback regarding the issue with the bolts securing the cover of your Rinnai tankless heater means a lot to us.
We're sincerely grateful for your patience and understanding as we worked to resolve the oversight. Your recognition of our efforts means a lot, and we're humbled by your acknowledgment of our commitment to ensuring a solution.
Your feedback guides us in continuously improving our services, and we're glad our actions resonated positively with you. We'll continue striving to maintain our standards and ensure such oversights are minimized in the future.
Thank you for your patience and understanding throughout this process. We're honoured by your trust in our services and hope to have the chance to exceed your expectations in the future.

Warm regards,

Team Empower

Alireza in Toronto
Alireza in Toronto
0 reviews Old Toronto, ON
10/10

Exceptional Service and Expertise

I recently had an excellent experience with Empower Home Comfort, where they replaced my old water tank with a new, energy-efficient tankless water heater and upgraded my outdated air conditioner to a modern heat pump. The entire process was overseen by their consultant, Stan, whose extensive experience in the HVAC field was evident in how he helped us navigate through the best options and made sure we were comfortable with our choices. He was very attentive, keeping us updated at every step of the process.

The team at Empower Home Comfort was exceptionally professional and hardworking. They went above and beyond, staying overtime to complete extra, necessary work, ensuring everything was done to the highest standard. I was particularly impressed with Bardia (Brad), whose expertise in system diagnostics and onboarding skills were outstanding. His insights were very helpful and made the whole experience smoother.

I am thoroughly satisfied with the service and additional financing facility provided by Empower Home Comfort and would highly recommend them to anyone looking for a reliable and professional company for their home comfort needs. Their dedication to quality service and customer satisfaction is truly commendable.

Approximate cost of services:
$13,000.00
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Company Response

Hi Ali Reza,

Thank you so much for sharing your positive experience with us and for the recommendation! We're thrilled to hear you had an excellent experience with our sales, installation and service department colleagues during the installation of your brand-new heat pump and tankless units. Our goal is to ensure our customers feel comfortable and informed throughout the process, and we're delighted that Stan's expertise guided you in choosing the best options for your home.

We greatly appreciate your kind words about Brad and our hardworking team's dedication to going above and beyond to deliver high-quality workmanship. At Empower Home Comfort, we take pride in providing professional service and ensuring customer satisfaction.

Please don't hesitate to reach out to us if you have any other HVAC-related needs! We're always happy to help!

Cheers!~
Team Empower

Private User
Private User
2 reviews Toronto, ON
10/10

Heat Pump Installation and Annual Service

Had a Heat Pump installed recently. Worked with Stan to get the quote and details about the installation. Stan was helpful and answered several questions I had about the equipment and process. Installation techs were very knowledgeable and did an efficient job putting in the new heat pump and making sure it worked correctly. Price was competitive with all the other company's I checked with. I also use Empower for annual maintenance and have been happy with every service call I've had.

Approximate cost of services:
$6,500.00
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Company Response

Hi there, thank you so much for the amazing review! We're so glad to hear that you've had a good experience with our comfort consultant, installers, as well as our maintenance team members. And we also want to thank you for being a returning customer! We offer high-quality service to all our customers and always want to ensure our customers are informed and comfortable with the products they purchase and are satisfied with the service we've provided, please don't hesitate to reach out to us if you have any other HVAC-related needs! We're always happy to help!

Cheers!~
Team Empower

Private User
Private User
Private User reviews Whitby, ON
9/10

Heat Pump & Furnace Installation

Very honest and professional team.
Their salesman, Stan has vast experience in HVAC field.
Very honest man. Thorough gentleman.
Installation team lead by Farzad is punctual and professional and they dont cut corners.
Although, we had a little setback as the main board had blown on furnace after the installation, they took care of it as fast as possible.
I have a good feeling their after sales service will also be second to none.
Although it was not the cheapest quote, I am glad I got this project done by them.

Approximate cost of services:
$12,000.00
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Company Response

Hi there Asif, thank you so much for the review! We're so glad to hear that you've had a good experience with both Stan our comfort consultant, and Farzad our installer! Once in a blue moon we come across surprises like defective parts during installation, but we're always prepared to think on our feet and we'll always try to get the problem resolved as quickly as possible. I'm glad the installers were able to replace the board and got everything resolved for you quickly. We value customer satisfaction, and so we put in the extra time and effort to make sure our customers fully satisfied with our services. Our office is here to support you, please don't hesitate to reach out to us if you have any other HVAC-related needs! We're always happy to help!

Cheers!~
Team Empower

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Empower Home Comfort

Welcome to Empower Home Comfort. We pride ourselves on being a one-stop-shop that is able to meet all of our client’s needs. Our goal is to provide the highest quality design and installation services, on schedule, and on budget along with outstanding customer service. We understand that time and cost are crucial so we strive to go above and beyond our client’s expectations.

CATEGORIES
Heating & Air Conditioning and Gas Line Installation
PRODUCTS
Furnaces, Heat Pumps, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners
SERVICES
Installation, Service, Repair
BRANDS
Carrier, American Standard, Amana, Bosch, Rinnai
WEBSITE
https://empowerhomecomfort.ca/?utm_campaign=Homestars
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LICENSES
Fully Licenced
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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