new furnace and heat pump / heat pump freezing when air running
- Approximate cost of services:
- $15,500.00
- Company Response
Thank you for taking the time to share your detailed experience with us, Norm! We're pleased to hear that our team provided you with excellent service throughout your furnace and heat pump installation process. While it's disappointing to hear about the initial issue with your heat pump during the summer months, we're glad that our technicians responded promptly and worked diligently to resolve the problem, utilizing their expertise effectively.
At Empower Home Comfort, we strive to deliver not only quality products like the Carrier brand but also exceptional customer service. We're delighted that you found value in the little details, such as receiving technician bios, their use of shoe covers, and our responsive receptionist.
Your feedback is invaluable to us, and it reinforces our commitment to ensuring that every customer receives the highest level of care and attention. Should you have any further questions or require assistance in the future, please do not hesitate to reach out. We look forward to serving you again and ensuring your continued comfort and satisfaction. Thank you once again for choosing Empower Home Comfort.
Cheers!~
Team Empower