Reviews

9/10

After replacing the heat exchanger on my Rinnai tankless, I noticed that the cover was secured with 4 different bolts - none were the correct thread of M4! After brining this to their attention, Empower immediately rectified the problem. In fact they went out of their way to apologize and the original technician stopped by to explain what had happened and that he had, at the time, made notes to return with the correct fasteners - he had simply forgot to do so. I feel that this says a lot about a company when they rectify mistakes so quickly - even when the mistake occurred months earlier.

Approximate cost of services:
$1.00
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Company Response

Hi Michael,
Thank you for updating your review and sharing your revised experience with us. Your feedback regarding the issue with the bolts securing the cover of your Rinnai tankless heater means a lot to us.
We're sincerely grateful for your patience and understanding as we worked to resolve the oversight. Your recognition of our efforts means a lot, and we're humbled by your acknowledgment of our commitment to ensuring a solution.
Your feedback guides us in continuously improving our services, and we're glad our actions resonated positively with you. We'll continue striving to maintain our standards and ensure such oversights are minimized in the future.
Thank you for your patience and understanding throughout this process. We're honoured by your trust in our services and hope to have the chance to exceed your expectations in the future.

Warm regards,

Team Empower

9/10

I recently modified my rating because Empower did indeed do everything they could to alleviate our concerns and complaints. In fact, they had no problem replacing the unit that was originally installed in order to resolve the issue of the water not being as responsive as our old water heater. The salesperson, Joseph, suggested that a tankless water heater would work as well - even better than our old heater. It does not (it does after the changes that were made). The water gets nowhere near as hot (it does now), and it takes longer to get hot water to our kitchen sink (not anymore). Even after we had an initial poor experience, I must say that I would recommend this company mainly because they truly and honestly responded very quickly to all of our initial concerns and problems.

Approximate cost of services:
$3,100.00
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Company Response

Hi Michael, thank you for taking the time to edit the review and provide us with further feedback! We always want to make sure our customers are satisfied with the products they've purchased from us and feel comfortable communicating to us any concerns they may have about the unit. We are glad to hear that you now have a unit you are happy with and are able to meet your needs! Please don't hesitate to reach out to us should you ever have any follow-up questions or additional HVAC needs! We're always happy to help!

Sincerely,
Team Empower

10/10

Needed a quick removal of asbestos from our attic prior to the sale of our home. I called several contractors, and I just liked Thais from Green Stream because of her quick responses and great communication. She always answered her phone and seemed well informed. All in all, it was a very easy transaction.

Approximate cost of services:
$5,000.00
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