Ddw Hardscapes

Work not bad, but highly unreliable. Hire at your own risk.
Not only did Daniel (the owner) started the job months after he first said he was going to start, but he also DID NOT finish it! Was paid in full (except for the final $500) and essentially ran away with the money. Did not finish the job because he got called out on NOT delivering a product when he was supposed to and that other contractors were depending on (he didn't understand this. he didn't get that other contractors had been booked and paid when his product didn't show up when he promised it would). He said he was going to deliver on a particular day. We booked an excavator to finish the work. Lo and behold, the said product was NOT delivered. We called him out and he didn't like it. The said product was something we already paid for (he said he was saving us cash and that's why he couldn't get it to us on time...uh, we paid for it already and it was a part of the price. So, was he saving HIMSELF some cash?). Quote was initially for $6000+ but went up to $10000+. And we paid this, no questions asked because we thought he was professional. We have a paper trail of all the interactions.

Also, in terms being unprofessional, we tried numerous times to contact this guy to reschedule the work...NEVER GOT ANY RESPONSE BACK! No texts, no emails, no whatsapp messages, no phone calls. He said he doesn't respond to belligerent messages. I can provide samples of these "belligerent" messages and you tell me if they were belligerent.

The work sat, thanks to him, because we couldn't book an excavator again for months in the summertime. In the end, he just said keep the $500 and I'm not finishing the work.

EDIT (in response to company reply) - based on the company response below, it is clear that they take NO responsibility for situations they caused. Walking away from a job is NOT ethical - especially if you had been paid in full (which he did not contest below)! We find out later that Daniel had taken on a cash cow job in West Van at the same time and had used this as an excuse to move on to "bigger things."

Bottom line - Daniel will screw you over for money.

Also, not only did the work sit unfinished, but they also left a bunch of garbage in our yard (broken wheelbarrows, rusty tools, toolboxes etc.) because they did not come back to clean up after themselves. What professionals would do that? And 98% complete? The new guy took 2 days to finish! They were all cosmetic/final touches he had to do too, so it wasn't like he was just cutting and slapping stones on top of each other. Wow! The lack of accountability is baffling...and quality job it isn't. Water pooling now where it is not supposed to. Please save yourselves the headache and hire somebody else.