Quick Response and Job Complete
I delayed my review to see if I would receive further follow up.
Very quick response and job was complete so no issue with quality of work however disappointed in the "debris" left for me to clean up. Bits of solder and pieces of the ceiling left on floor, wall and furniture as well deck outside left with burn marks. I did contact via email and received an apology but no follow up after I sent pictures of deck as per their request.
- Approximate cost of services:
- $746.00
- Company Response
Hi Barb,
Thank you for taking the time to relay your concerns to us.
Firstly, we apologize for the debris and burn marks left. It is not a good representation of how we regularly conduct business, and we have followed up with the technician to ensure this does not occur again.
As soon as we saw your review on HomeStars, we reached out to clarify that we had not received your photos via email. If we had received them, we would have responded immediately. Shortly after, our Service Manager contacted you to discuss your concerns and reach a satisfactory resolution that worked for you - a partial refund to cover the cost of the damages. We are pleased that we could agree on a resolution.
We appreciate your recognition of our response time and quality of work. Still, customer satisfaction is of the utmost importance to us and we are saddened that we did not provide you with the 10-star experience we know we are capable of.
We hope to have the opportunity to work with you in the future to provide you with a better experience.
If you have any further questions/concerns or need any other services, please contact us anytime at (416) 661-5464.
- Drain King Plumbers Team