Best Plumbing

I needed kitchen faucet replacement and also asked for couple of other garden hose pipe leakage etc. For the kitchen. Faucet Replacement itself it costed 915$ so I put away all minor tasks. Extremely pricey for a 30 minute job. I was in a rush to get it done due to house sale else would never have got this one. Also I asked during appointment itself what could be the cost estimate and they said they'll give estimate only after checking it.
The job itself was average at best, regret getting it done.

This is the worst outcome of any Homestars contractor that I have ever used.
I explained in detail the problem.we had with tree root partially blocking clay pipe outflow in older home the toilet in.basement and drain nearby was backing up not flushing , online quote requested.
The lead generator appointment setter called back ASAP to lock me in Friday eve 7 pm

I agreed to have plumber( and I requested a master
plumber because the situation is more complex than inatalling faucets toilets etc.
She assured me that master plumber would be coming out
for 89.00 trip fee to durvey and give final estimate and trop
fee would be waived
I agreed, Two young guys came out and I had to explain
the whole thing again, They were polite, That gives the
company a 1 rating ot I would give it 0.

I wanted my toilet in basement at least to be flushing and for them to clear the drain to exterior so that at least water woild not back.up to.basement drain
Snaking the drain line with motorized uniy under basement floor was theit plan of action

I asked them why they didnt have a camers scope with them as I had this successfully done with another company 6 years ago at half the price these guys quoted me
Lump sum quotes are not what I have had in past Its usually hours and parts and hst anf written estimate
Dont know how they can determine that up front without
knowing what they are dealing with.
I was promised that they could get my toilet flushing after they
snaked the drain ? Without camera scoping , they went in blind and were dealing with old style plumbing 1929 home that they didnt seem very familiar with.

One thought my basement drain by laundry was sunken, hmmm thats the slope so water goes down the drain

I was promised that for the quote they gave me the toilet would be cleared and operational .
This was not the result , they hit the P trap out in the lawn
clay pipe unexpectedly and stopped work suddenly I
believe, as it jammed the snaking machine

Didnt even know that Ptrap it existed ouy there in this type of underground plumbing drainage system

I should have been told that they will try and clear the
drain enough for the toilet to work but we can't promise that it will
A charge for snaking only was way out of linr at 589.00

They were here 1 hour at most and that included me re explaining the clay pipe issue and back flow issue to.bas3ment
This quoting is all done on a tablet and I was not given
copy of estimate as I usually get and I have done 12k of
plumbing work in the home
This team was not qualified for this work despite the fact
that they were polite.

An underground drain specialist should have been sent
out right away based on my job request quote online

My 589.00 went down the toilet so to speak and the owner of the company did not nbotger to phonr or try to sort this
out at all after I sent messages that I was extremely dissatisfied that I paid so much and tje job was not
completed as promised .
I said the money I paid was wastedd and could have been put towards an exterior drain specialist.

This companies mo seems to be to senfout whoever to give
an inflated bid lock you into that payment and not fix thr problem or syand by that promise that was made

I requested a partial refund as 589.00 was way out of line for snaking without camera scoping, and a toilet that does not flush as promised anf a puddle still remains around my basement drain
I was given a card by one if the young men with the owners
name only, Company name and phone but no contractors
license number , These guys were working under his

Master plumber designation it seems, one licensed, one
not
I asked for a Master plumber to come out here and they did
not seem experienced in this type of work.
Im not sure that lump sum estimating like this is okay eith consumer laws and no written estimate left at site

I think.contracts need plumbers license number on them
without breaking down parts and labor, a receopt mailed after the fact with service call and no description of work was not acceptable to me. Tge office did not send me a more detailed breakdown of the work either

A one hour job with two guys one plumber snd his assistant should not be this high
I am not happy with this work would not recommend this company Money down the toilet.

The lead generator office gal is the only person who left me a message and she did not sound concerned or apologetic at all, actually her voice sounded annoyed .
The owner should have called me, The Master plumber that I requested insisted they send at the onset.
They were just anxious to book the lead, send whoever out and lock me into an inflated price wothout leaving me a written estimate with a promise that did not happen My toilet does not flush, the drain backs up water from laundry machine and Money went down the Toilet Worst

experience with Homestars ever ! They sent another drain company out after taking my money who quoted me 3 k .
He basically said that what the other two did was not recommended and their snaking hit P trap
He used a long underground drain plunger and pull out a cloth and debris Didnt charge but this didnt help either
I could have put the 589.00 towards the job of replacing pipe section underground , that is actually what is necessary theese guys should have had a camera scope and charged me half as much a master plumber would
charge 300.00 to 350.00 and written estimate no promises
This should be reported to BB Bureau.

Bathtub drain remove put Teflon and putty- 15 min work - quote 700 dollars - Stay away - other reviews mention the boss, however young technicians will be what you will usually get

Had less than a week to have tub fixtures and drainage to be replaced for a pending renovation. Responded to request immediately and set up inspection the next morning. Matt came in made us feel confident that the job could be accomplished, offered a quote which was within market norms. Did the job right then, was completed within 5 hours.

We were having issues with our kitchen drain and called Best Plumbing to come and fix it. They were able to come out same say, which we were very happy about. They are professional, clean and customer service was excellent. Wouldn't recommend enough.

I've used them a few times. Unfortunately they've moved to a new flat pricing model which is confusing and very expensive for basic repairs. You now pay $100 for them to come, refundable if you go with them. I needed a few straightforward things done and they would only quote me the first job - at an outlandish price - and told me if I included more jobs they would give me a package reduction. But pressured me to sign off on the first outlandish quote before they would give me the full pricing for the other repairs with a promise of a price reduction at the end. I refused and made him quote the full job, with pricing reductions so I knew up front what I was paying for. They ended up doing unnecessary work on my kitchen pipes which turned out to be a faucet issue, after I paid $500 to replace the intake pipes which didn't need to be replaced at all.
Technicians are friendly, arrive on time, customer service is great. Unfortunately due to the new pricing model and pressure tactics I can't use them again. Flat pricing works if you have a complex job but is exorbitant if you have straightforward work. 90 mins of work cost me $1500 (which did include a generic fill valve part cost).

The plumber arrived on time, was very professional, and went above and beyond to help repair our washroom.

Great job by Best Plumbing. They arrived on time, and were courteous and knowledgeable. The job was completed quickly and thoroughly. I was pleased with their work and would use Best Plumbing again.

Best Plumbing certainly lives up to its name! From start to finish, Azi and his team did a first class job under difficult conditions. Nothing was too much trouble and we could not be happier with the service they provided and their reasonable charge. We have found our forever plumber! So grateful for all their efforts!

I have used Best Plumbing for a number of plumbing issues at my home. Everything handled perfectly. The sump pump they installed has had some issues over the past year and they have returned promptly to do any repairs all under "their" warranty. Based on my experience I would certainly refer them to friends and family.