Appliance Repair Expert

RUN! The 1st time I called them, the technician didn't came neither give a call or tried to reschedule. The 2nd time I called, their "technician" came to look over the microwave to provide a quote. He BROKE another part (the front vent) and leave WITHOUT mentioning it. This part alone is around another C$100.00! I called their manager and he said he was going to look after the case and provide a solution in one or two days. He never returned any calls or a single email. All subsequent calls go direct to the voice mail. And last but not least, on their site, they do not accept bad reviews. If there is a worst service on Earth is yet to know... Avoid at all costs!

Great company! Which can solve non-standard problems in repair. The refrigerator was fixed quickly and with high quality. The availability of quality tools and consumables was very important to me. I sincerely recommend everyone to contact Appliance Repair Expert!

I paid just under 249 dollars for my washer to be repaired and did not receive that service. The technician did not provide a real diagnosis, but told me it needed some kind of pump, which would need to be ordered.

After three weeks of me calling, he showed up with a door lock, and pretended to install it- tried to fool me; my washer did not need a new door lock. When I called him out on it, he began to give some nonsensical explanation and he was asked to leave.

I called their office to ask for a refund, and three weeks later and after at least four phone calls, I am told that a refund has been issued- I have not received it. The manager actually hung up the phone on me this morning. This is the kind of 'business' they run. Like a previous reviewer said- they wasted my time, but I also paid 249 dollars for nothing. These are the kind of people they are!

I called this company and it took over a week for a repair guy to show. he told me that I needed a very expensive part. I agreed to hire him and paid the diagnostic fee (130) as a condition of hiring him. 5 weeks went by with no call or text. I finally had enough and called him. He then quoted me the job 300 bucks higher. I said no. I contacted another company and turns out the original repair person had the wrong diagnostic and the parts needed were much cheaper. I asked for a refund and they told me to beat it and hung up on me!

Do not use this company. Technician showed up for the visit talking on his phone the entire time in some foreign language. He then assessed the issue and said he needed to order the part. Said it could take up to 2 weeks arrive and to wait until then.

Two weeks later, I called to follow up and then was scheduled for the second appointment the next week to finally fix the problem. Technician didn't show. Called customer service and rep told me that the Technician is sick and he needs to assign another Technician to my case and could take up to a month. I demanded a refund for any money that I paid.

This company is terrible. The Technician was rude for being on his phone the entire time during his visit and then stood me up for the second visit. Their Customer Service is also pretty bad too... was on the phone with Vito and he seems pretty clueless.

Great! The technician from Appliance Repair Expert arrived on time, changed the relay for the refrigerator WESTINGHOUSE. The wizard worked very well! I liked the service of the company, everything was fast and efficient. It was the first time when I cooperated and I liked it!

The refrigerator wasn't working. The cause was determined almost immediately. The thermostat wasn't working. It was immediately replaced. The technician already had a new one with him. Within a few minutes, the refrigerator was working again. I am very satisfied. I recommend Appliance Repair Expert.

I am very disappointed with the visit. I had to pay the diagnostic fee; however, the repairman was not able to provide any diagnosis. First the guy asked us to pay $170 instead of the $89 (plus tax) fee. When we pointed out that we were told the charge was supposed to be 89, he said okay pay $89 plus tax.

We paid $111 but still don't know what the problem is. I was told to provide a video of the washing machine and then they would come back again to fix the issue and woud charge again - approximately $350 for labor and parts.

Anyway the issue is not resolved.

I didn't expect such promptness, but that's really when you cooperate with an Appliance Repair Expert! The technician came fast, found the cause immediately, and fixed it! Beautiful! My machine is working again! Really a great company with professionals! Thank you!

I cant comment in the job they did, because they didnt do one. I was told a repairman would attend between 11-3. At 310 I phoned and was told he was running late and would show up within the next 2 hours. I called again at 5 and no answer. The repairman called me at 605 and said he can be on his way. I told him not to bother.