Dec 21st - Sam came reluctantly. Stood around punching buttons on fridge. We cycled the breaker in the hopes that fridge would be OK. Sam wanted to go and said he would call back later, but wanted $79.10 to "close out the ticket". I called him in afternoon when clear we still had a problem. Sam said he would come out next morning. Dec 22nd after noon- Sam called. said parts depot closed, so no point in coming out. Dec 24th - parts depot still closed, but he came in afternoon to do the diagnosis he should have done on the 21st. Identified bad CPU. Dec 27th - Sam returned and installed CPU. Fridge fixed. We did not get a detailed invoice but total came to $490. Charges seem a bit high, and they were poorly explained. Resolution of the problem was dragged out over the holidays by the wasted first visit. These folks get one star because the fridge does work, but I sure can't see using them again.
- Approximate cost of services:
- $570.65
- Company Response
Hello Gerry. Sam is a very professional appliance repair technician and essential part of appliance diagnosis job is to check the functionality of the unit punching buttons (specifically wile checking CPU where you had your main problem). I am very sorry that all our parts suppliers were closed during December holidays but we could not do much more than just to wait for them to open on December 27th. CPU is a pretty expensive part and the main fraction of your repair bill is coming from the cost of this part. We can assure you that our prices are very competitive. I agree with you that we could do a better detailed invoicing for you but after holidays there were many customers like you waiting for the service and that is the reason why Sam did a short version of invoice for you. We wish you could call our customer support department or email us to manager@ApplianceRepairExpert.ca before placing negative review about us so we could help you and answer all your questions/send you detailed invoice. The most important is that your fridge working now and we fixed it!!! So we cannot agree with you that we deserved 1 star for just not detailed invoicing! However your feedback is very valuable for us and from now on all our technicians will pay more attention to detailed invoicing! Thank you.
Customer Service Manager
Appliance Repair Experts