Did not detect leak during inspection
Our experience with this company started at about 3 out of 5 stars and quickly became a 0 out of 5 experience.
There were several issues but the biggest and most disappointing was when we specifically pointed out (in writing and verbally) that there are water stains on the ceiling on the 2nd floor, directly beneath the room where the AC/laundry is located. Little did we know, on move in day we would discover a serious leak, where water was actually dripping down onto the 2nd floor (see photos). It was exactly where the water stain was that we pointed out. It was a hot day in August and the AC was leaking into the floor below. Its a surprise no homeowner wants to discover.
During the inspection, the verbal advise from the inspector was that there is no evidence of an existing leak, but we could negotiate with sellers to cover costs of paint to cover the look of the ceiling. In writing, these are the exact words maintain contingency funds for repair/repainting to maintain appearance.
At first there appeared to be some attempt to provide follow-up. Even coming to our house afterwards to chat about random things the inspector saw around the house. Unfortunately its a little too late as the problem was these issues were not discovered before purchasing the house...during the initial inspection! There was no easy way for us to now go back to the sellers and negotiate they cover the costs or even decide to not buy the house. It was now ours and we were stuck with it.
We understand that not everything can be thoroughly inspected during an inspection but the leak was something we were especially concerned about and specifically pointed out to them multiple times. This company either a) did not take our biggest concern into consideration enough to take a closer look, or b) they were not skilled enough to discover the cause of the leak during inspection.
The fix ended up not being expensive but it still left us being unconfident with our inspection that we paid a lot of money for. On top of the leak, there were other issues that I wont go into details on. However, it includes major appliances not working, smell of gas coming from the basement, etc.
After a few attempts at correspondence, this company has now completely ghosted us. At first they apologized for the delay in response due to being off during Labour Day. We have now not heard back from them since Sept 5th.
Its too late for us as we placed our faith in the inspection done by this company and are stuck with this house. However, we wanted to share our experience so others wont experience the same.
- Approximate cost of services:
- $940.00