Stannah

Elevators, Lifts & Ramps Installation & Service
Markham ON L3R 5L9
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Reviews for Stannah

Average customer rating:
9.7 10 (111 reviews)

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GD_RR
GD_RR
1 review Brampton, ON
10/10

Terrific, a year later!

This review is a bit late but perhaps more helpful since it's a year on and we continue to be impressed.

After a brief call with Kirsten in the office, she sent a brochure and set up an appointment with Steve. Steve is extremely knowledgeable and patient. He presented the lift models, operation, and optional features on a tablet in a way that was informative and practical. He was very friendly and patient explaining things to my elderly parent, whom the stairlift was for.

We signed the contract for a straight Sienna model, along with the power swivel option, which, though expensive, I highly recommend. Within 3 days, Max came by for the installation. He was super efficient and kept everything very neat and tidy prior to doing a complete demo for us. The installation took about 3 hours and Max made sure we were comfortable using the lift before leaving.

The Stannah stairlift has been a game changer for us. Our only regret is that we didn't get one sooner. I highly recommend Stannah - their staff are professional and courteous, and their product is outstanding - and continues to be so a whole year later.

Approximate cost of services:
$5,300.00
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Company Response

Outstanding! We always appreciate hearing from our customers and the positive experience with our team. We're happy to hear that your Stannah is a game changer for you.

Felix
Felix
18 reviews Newmarket, ON
10/10

Stannah chairlift: professionally and impeccably done

After much research I concluded that Stannah chairlift products would meet and even exceed everything myself and my wife will need for many years to come and now that the installation is complete I can state we were 100% right.
The entire process from the first visit by the salesperson, Jamie until the installation by Jeff went extremely smoothly - we had the chairlift delivered and installed in less than 4 business days which is truly amazing. Jamie explained to us in great detail each and every one of the available options and what we really appreciated was that at no point we felt pressured into making a decision or even choosing Stannah over any other supplier out there. Despite him being a young person, Jamie is a truly remarkable professional. Jeff came to our place on the day scheduled for installation about 10 minutes earlier but waited patiently outside until the agreed start time. He did his work without wasting any time and the quality of his workmanship is simply impeccable. After three hours, when everything was complete he ran the demonstration of how the chairlift works, its safety features and walked me through various troubleshooting codes and their meaning. Not for a single second he lost his patience with me as surely I had a lot of questions so I make sure I have everything covered. I was truly impressed by Jeff as a skilled technician and as a person.
These being said, I wholeheartedly recommend Stannah chairlift and their services to anyone looking for a great product contracted and delivered by a great team.

Approximate cost of services:
$4,300.00
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Company Response

Hi Felix, thank you for taking the time to share your experience with our Stannah team. We are elated that you are beyond satisfied with your new stairlift and wish you all the best. If you should need anything further, please do not hesitate to reach out.

gordonblowes
gordonblowes
2 reviews Newmarket, ON
10/10

Stair lift Installation

Our install was amazing.
Once completed Jeff explained everything to us regarding the operation of the stair lift, including all the safety features. My wife and I were happy with how easy it is to operate. Thanks Jeff for your patience and understanding.

Approximate cost of services:
$12,000.00
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Company Response

Thank you for your kind words. We wish you all the best and many safe journeys on your new Stannah.

KrisJ
KrisJ
1 review Mississauga, ON
10/10

An Exceptional Experience

Our entire experience with the stair lift process was quick, efficient and professional. From the initial site assessment and estimate with Steve to the installation with Joe and Jeff (?) the entire process was painless. The quality of the equipment is exceptional and the peace of mind it provides is worth every penny.

Approximate cost of services:
$17,700.00
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Company Response

Thank you for your kind words and positive feedback. We are pleased that we delivered as promised and that you will enjoy your new stairlift for years to come.

Ricco
Ricco
1 review Richmond Hill, ON
10/10

Stair Lift

Steve was an amazing salesperson. He is very knowledgeable and a pleasure to deal with. He is not pushy and has a great temperament. We ordered a stair lift and put a deposit down. Unfortunately, we required a refund after a few days. Though the product was already in production, Steve and the team offered us a full refund of our deposit given the circumstances we were dealing with. True customer service. Great job and wonderful reputation for a stand-up company. Nice job Steve and team.

Approximate cost of services:
$16,000.00
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Company Response

Thank you for taking the time to share your experience Rocco. We wish you all the best.

Phil
Phil
0 reviews Burlington, ON
8/10

Service for battery replacement for model 260

Ben arrived timely and provided the needed service in a friendly and efficient manner to make our chairlift operational again. I greatly appreciated his service.

Approximate cost of services:
$440.00
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Company Response

We are pleased to have helped you with your battery replacement. Thank you for taking a few moments to share your appreciation.

Stannah
Stannah
1 review Cobourg, ON
10/10

Chair stair lift

Wonderful execution of exactly what I wanted. Professional installation, superior product, top value for the investment.
Kudos to Steve and Benjamin!

Approximate cost of services:
$6,090.00
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Company Response

Thank you for the 10 star rating and delightful feedback. On behalf of Steve, Benjamin and our entire Stannah team, we thank you for trusting us with your business. All the best.

Mike Shasky
Mike Shasky
2 reviews Burlington, ON
10/10

AMAZING

I worked with Steve, he was the sales consultant that came to the house. I can't say enough good things about Steve, he was very polite, very knowledgeable about his product and the feature and benefits it provided over the competition.
Steve was a true professional, never said anything negatively about his competition but pointed out some of the obvious differences.
If you have having difficulty deciding on what company to go with , let me help you with that. don't hesitate, give Stannah the business, you won't be disappointed.

Approximate cost of services:
$16,000.00
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Company Response

Hi Mike, on behalf of Steve and our team at Stannah, thank you for your compliments and endorsement. We wish you all the best and many years of safe travel on your Stannah stairlift.

Private User
Private User
Private User reviews Alton, ON
10/10

Stair lift installation

Arrived early, totally professional, hard working, super helpful with training and knowledge transfer. Ben was incredible

Approximate cost of services:
$6,100.00
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Company Response

Congratulations on having your Stannah stairlift installed. Thank you for your kind words and for taking the time to share your review. We wish you the best.

Private User
Private User
Private User reviews Toronto, ON
10/10

Stannah Stairlift

I am sincerely grateful to the Stannah staff for my entire experience with the installation of their stairlifts in my parents home. Felipe and Jamie were an absolute pleasure to deal with and they made this entire process go smoothly and successfully. They are both honest, transparent, knowledgeable, patient, understanding, personable, professional, and just EXCEPTIONAL PEOPLE!! It's a reasonably big investment but it's worth every penny when it goes towards making the lives of loved ones safer, easier, and happier.

The installation was completed by the very kind, skilled, and hardworking team of Max, Ben, and Kevin. They built a sturdy system and did an excellent and clean job. We appreciated Max taking the time to explain how everything worked and to ensure my parents understood how to use it.

My parents lives have been made tremendously better and I'm thankful to the reliable and well constructed Stannah stairlift, and the expert staff for making this all possible.

Approximate cost of services:
$33,600.00
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Company Response

Providing the safest, most reliable stairlift is truly our pleasure. Receiving outstanding feedback from our trusted customers, like yourselves, is welcomed and most appreciated! On behalf of the entire Stannah team, we wish you all the best and trust that your parents will have many years of safe travel up and down their stairs with their Stannah stairlift.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Stannah

Stannah is recognized around the world as the company that brings freedom, independence and a strong sense of safety back to anyone who has difficulty overcoming the challenges posed by the stairs in their home. Indoors and outdoors, around the world there are more Stannah stairlifts in place than any other brand.

Ever since Stannah was established as a family-owned company almost 150 years ago, we have been committed to quality craftsmanship. Safety, reliability, and value are the tools of our trade, while you, our customer, are our primary focus. We want you to understand and enjoy freedom, independence and the inescapable feeling of pride that comes from being the master of your home.

CATEGORIES
Elevators, Lifts & Ramps Installation & Service
PRODUCTS
Stairlifts, Stair Lifts, Chairlifts, Chair Lifts, Stairglides, Stair Glides, Stair Chair
SERVICES
Sales, Service, Installation of Stannah Stairlifts
BRANDS
Stannah
STYLES
Straight, Curved, Outdoor
WEBSITE
https://www.stannah.com/en-ca
YEAR ESTABLISHED
1867
MEMBERSHIPS
CAOT, BBB A+
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.